System Support Analyst
First seen by Alion on Oct 20, 2026.
Key Responsibilities:
• Configure and/or customize business applications to meet business requirements using various databases and software tools.
• Assist in presentations of system functionality to new users and departments. Drive systems adoption by business users.
• Enhance and create user and system documentation as needed.
• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
• Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
• Capturing business application information needs and mapping of the same to the software and /or database components.
• Perform data modelling to analyze and specify data structures within an application system.
• Developing database objects and structures for data storage, retrieval and reporting according to specifications.
• Implementing and testing database design and functionality and tuning for performance.
• Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
• Generation of ideas to improve efficiency in software and application services offered to the
business, and/or generate revenue for the business.
• Delegated Authority: As per the approved Delegated Authority Matrix.
Knowledge, experience and qualifications required
Knowledge, Experience and Qualifications required and Essential Competencies - External
• Degree in Computer Science or a technical-related field.
• 4 – 6 years of experience in applications development, which includes system customization, support, and report designs.
• 2 years’ experience with RDMS, preferably MS SQL Server, Oracle, and MySQL
• Certified in ITIL
• Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and payment technologies
• Experience in processing automation using robotics.
• Previous experience in a financial/insurance institution will be an added advantage.
• Experience in Data analytic and Power BI will be an added advantage.
• Membership to relevant IT bodies.
Key Responsibilities:
• Configure and/or customize business applications to meet business requirements using various databases and software tools.
• Assist in presentations of system functionality to new users and departments. Drive systems adoption by business users.
• Enhance and create user and system documentation as needed.
• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
• Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
• Capturing business application information needs and mapping of the same to the software and /or database components.
• Perform data modelling to analyze and specify data structures within an application system.
• Developing database objects and structures for data storage, retrieval and reporting according to specifications.
• Implementing and testing database design and functionality and tuning for performance.
• Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
• Generation of ideas to improve efficiency in software and application services offered to the
business, and/or generate revenue for the business.
• Delegated Authority: As per the approved Delegated Authority Matrix.
Knowledge, experience and qualifications required
Knowledge, Experience and Qualifications required and Essential Competencies - External
• Degree in Computer Science or a technical-related field.
• 4 – 6 years of experience in applications development, which includes system customization, support, and report designs.
• 2 years’ experience with RDMS, preferably MS SQL Server, Oracle, and MySQL
• Certified in ITIL
• Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and payment technologies
• Experience in processing automation using robotics.
• Previous experience in a financial/insurance institution will be an added advantage.
• Experience in Data analytic and Power BI will be an added advantage.
• Membership to relevant IT bodies.