Director - Product Management

About the Role:

We are looking for a Director of Product - Platform who is a builder at heart and passionate about creating scalable, high-performing technology platforms that power multiple products, channels, and customer experiences.

This is a strategic and hands-on leadership role for someone who can define the long-term platform vision while also diving deep into complex technical and product challenges.

You will lead the evolution of fragmented systems into a unified, scalable, API-first platform ecosystem that enables faster innovation, improved customer experiences, and new business opportunities.

The ideal candidate combines strong product leadership, technical depth, platform thinking, and execution excellence.

You should be comfortable moving from executive-level strategy discussions to detailed conversations around architecture, APIs, data models, integrations, scalability, and platform capabilities.

What You Will Do:

1. Platform Strategy & Vision:

- Define and own the long-term Platform Product Strategy, Vision, and Roadmap aligned with overall business and technology goals.

- Build a scalable and reusable platform ecosystem that enables multiple product teams, customer channels, and business use cases.

- Drive the transition from fragmented and legacy systems toward a modern, unified, API-first and scalable platform architecture.

- Identify common capabilities that can be built once and leveraged across multiple products and teams.

- Establish the platform's North Star metrics, including adoption, reliability, scalability, developer productivity, speed to market, and business impact.

2. Product & Technical Leadership:

- Lead the development of complex platform capabilities across areas such as core commerce platforms, APIs and integrations, shared services, data platforms, identity platforms, workflow orchestration, and developer tools.

- Work closely with Engineering and Architecture teams to ensure product decisions are scalable, extensible, secure, and future-ready.

- Develop a strong understanding of system architecture, APIs, microservices, integrations, and data schemas.

- Challenge technical approaches and engineering estimates to ensure solutions address the root problem rather than creating short-term fixes.

- Drive platform capabilities from 0-to-1 development through large-scale adoption and 1-to-100 scaling.

3. Cross-Functional & Organizational Leadership:

- Partner closely with Engineering, Architecture, Data, Design, Business, Operations, and other Product teams.

- Drive alignment across multiple product teams and business units to ensure platform investments solve common problems and avoid duplication.

- Navigate complex stakeholder environments and influence senior leadership on platform priorities and investment decisions.

- Lead product strategy across geographically distributed and multi-cultural teams.

- Balance global platform standards with local market and business requirements.

4. Hands-On Execution:

- Personally lead the most strategic, complex, and high-impact platform initiatives.

- Translate business problems into scalable platform capabilities and product requirements.

- Drive execution across multiple teams while managing dependencies, risks, and competing priorities.

- Ensure product initiatives move efficiently from strategy and discovery through development, launch, adoption, and continuous improvement.

- Establish clear product operating mechanisms, prioritization frameworks, and decision-making processes.

5. Build and Lead a World-Class Product Organization:

- Build, scale, and lead a high-performing team of Platform Product Managers and Product Leaders.

- Hire exceptional product talent and maintain a consistently high hiring bar.

- Mentor and coach Product Managers to strengthen their product thinking, technical understanding, and execution capabilities.

- Establish clear career paths, performance expectations, and development opportunities for the team.

- Foster a culture of ownership, customer obsession, technical curiosity, speed, and high-quality execution.

- Take decisive action to address performance gaps and ensure the team operates at a high standard.

Key Success Metrics:

- Platform adoption and usage across product and engineering teams.

- Reduction in duplicated systems and fragmented capabilities.

- Improved scalability, reliability, and performance.

- Faster time to market for new products and features.

- Increased engineering and developer productivity.

- Successful modernization of legacy systems.

- Improved customer and business outcomes enabled by the platform.

- Strong product team engagement, performance, and talent retention.

What We Are Looking For:

1. Experience:

- 14+ years of Product Management experience, with significant experience leading large-scale platform, infrastructure, or technology products.

- Proven experience building and scaling high-traffic B2C, e-commerce, digital, or consumer technology platforms.

- Experience leading complex product transformations involving legacy modernization and platform consolidation.

- Strong track record of building products from 0-to-1 and scaling them from 1-to-100.

- Experience leading and developing Product Managers and Product Leaders.

2. Platform Product Expertise:

- Strong understanding of one or more of the following: Platform Product Management, API and Integration Platforms, Microservices and Distributed Systems, Developer Platforms, Data Platforms, Commerce or Marketplace Platforms, Customer or Identity Platforms, Shared Services and Enterprise Platforms, Cloud-native architecture, Platform modernization and legacy transformation.

3. Technical Depth:

- You do not need to be a software engineer, but you must be technically credible and comfortable discussing system architecture, APIs and API strategy, microservices and distributed systems, data models and schemas, platform scalability and performance, system integrations, cloud infrastructure, reliability and observability, and security and access management.

- You should be able to partner effectively with senior engineers and architects and challenge solutions based on scalability, extensibility, and long-term platform value.

Ideal Candidate Profile:

- A Builder-at-Heart who enjoys solving complex and ambiguous problems.

- A strategic product leader with strong hands-on execution capabilities.

- Experienced in building scalable platforms used by multiple teams or products.

- Highly technical and curious about how systems work under the hood.

- A strong people leader with a proven ability to attract, hire, and develop top product talent.

- Comfortable operating in large, complex, and rapidly transforming organizations.

- Skilled at influencing senior stakeholders without direct authority.

- Experienced in working across multi-geo and multi-cultural teams.

- A change agent who can challenge legacy ways of working and bring stakeholders along on a transformation journey.

- Highly outcome-oriented, with the ability to connect platform investments to measurable business and customer impact.

Preferred Background:

- Candidates from product-based, high-growth technology, e-commerce, marketplace, fintech, consumer internet, SaaS, or large-scale digital platforms will be preferred.

- Experience working with platforms supporting millions of users, high transaction volumes, or multiple product teams will be a strong advantage.

Skills

IT Product Management, Product Head, Product Strategy, Product Roadmap