Operations Insights Manager

Job Description:

Operations Insight Service Manager

Location: Cairo, Egypt

Fixed Term, Full Time

Make a difference where insight drives better healthcare

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. Every day, our teams use data, expertise and care to improve health outcomes for millions of people around the world.

As an Operations Insight Service Manager, you'll play a key role in helping us make informed decisions that improve customer experiences, operational performance and business outcomes. You'll lead the Operations Insight function within the Bupa Capability Centre (BCC), providing valuable reporting, analytics and business insight that supports both operational teams and senior leaders. This is an exciting opportunity to shape how data is used across a large international healthcare organisation, influencing strategic decisions and driving continuous improvement.

What you'll be doing

As our Operations Insight Service Manager, you'll:

• Lead the delivery of operational reporting, analytics and insight across BCC Operations.
• Produce and present meaningful performance reports and dashboards to operational and executive stakeholders.
• Identify trends in customer demand and operational performance, turning data into practical recommendations.
• Support governance forums and leadership teams with accurate, timely management information.
• Drive the development of business intelligence solutions and visual reporting tools.
• Partner with operational leaders to understand changing insight requirements and support strategic decision-making.
• Conduct root cause analysis to identify opportunities for service improvements and efficiencies.
• Support transformation projects with data-driven insight throughout the project lifecycle.
• Build strong relationships across Bupa's analytics and business teams to share best practice and improve outcomes.
• Ensure robust reporting continuity and governance processes are maintained.

What we are looking for

We're looking for someone who combines strong analytical capability with the ability to influence and engage stakeholders at all levels.

Essential requirements for this role:

• Experience leading and developing teams in operational insight reporting is a must.
• Degree-level education or equivalent experience, ideally in Data Analytics, Mathematics, Information Technology or a related field.
• Experience leading reporting, insight, analytics or business intelligence functions.
• Strong stakeholder management skills, including experience working with senior leaders.
• Experience producing meaningful operational performance reporting and insight.
• Advanced analytical and problem-solving skills.
• Experience using tools such as SQL, Power BI, Tableau, Excel and VBA.
• Demonstrated ability to transform complex datasets into insightful, visually compelling, and interactive Power BI dashboards and reports. Capable of designing advanced visualizations, applying data modelling techniques, creating DAX measures, and presenting actionable business insights that support strategic decision-making.
• The ability to translate complex data into clear, engaging business recommendations.
• Commercial awareness and the ability to understand operational and financial drivers.
• Strong presentation and storytelling skills.
• Experience working in a regulated environment would be advantageous.
• Experience working across international teams and cultures would be beneficial.

Why Bupa?

We're a health insurer and healthcare provider with no shareholders. That means our customers are at the heart of everything we do. We reinvest our profits to provide more and better healthcare for the benefit of current and future customers.

We champion diversity, inclusion and wellbeing and welcome applications from people with different backgrounds, experiences and perspectives. We believe that diversity strengthens our teams and helps us better reflect and support the communities we serve.

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