IT Desktop Support Technician

SUMMARY:
IT Desktop Support Technician

POSITION INFO:
About the Role Our client, a leading organisation based in Stellenbosch, is seeking a hands-on IT Desktop Support Technician to provide vital first- and second-line support across the business. Reporting to the IT Manager, you will take full ownership of the user experience, ensuring that hardware, software, and network infrastructure remain high-performing and secure. This is an excellent opportunity for a technically minded professional to join a collaborative team and contribute to a wide range of IT projects and maintenance tasks. Key Responsibilities Provide comprehensive first- and second-line support in person and remotely, managing the full lifecycle of support tickets. Diagnose and resolve issues relating to hardware, software, printers, peripherals, and general connectivity. Manage user onboarding and offboarding, including the setup of workstations and user accounts. Administer Active Directory and Microsoft 365, handling account management, licensing, and multi-factor authentication. Troubleshoot wired and wireless networks, including hands-on cabling, crimping, patching, and testing. Support mobile devices, VPN configurations, and remote access for off-site users. Deploy operating system images, install software updates, and ensure compliance with IT security policies and endpoint protection. Maintain accurate IT asset records and document technical fixes and configuration changes. Conduct root-cause analysis on recurring incidents to implement long-term solutions. Assist with the maintenance of servers, switches, and wireless infrastructure under senior guidance. Automate routine tasks through PowerShell or scripting where appropriate. Act as an escalation point for junior staff and liaise with external suppliers for warranties and repairs. Requirements 3 to 4 years of experience in desktop support, service desk, or a similar Windows-based corporate environment. Mandatory Certifications: CompTIA A+ and CompTIA Network+. A relevant IT qualification, diploma, or certificate. Strong working knowledge of Windows 10\/11, Active Directory, Microsoft 365, and TCP\/IP networking. Practical experience with network cabling (crimping, punch-down termination, and testing). Valid Driver's Licence (essential). Microsoft certifications (Windows\/M365) or ITIL Foundation (highly advantageous). Familiarity with Windows Server and Exchange Online is a plus. A logical, customer-centric approach to troubleshooting with excellent communication skills. What's on Offer A permanent role within a stable and professional business environment. Opportunities to work across a broad technical stack, from endpoint management to server infrastructure. Exposure to diverse IT projects, office moves, and infrastructure upgrades. A collaborative team culture that encourages knowledge sharing and professional growth. Market-related remuneration.