Payroll Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freein gthem up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients’ key challenges. With a commitment to delivering the best service management experiencepossible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable,scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.

Essential Duties

The purpose of the Payroll Co-ordinator role is to process core EIS & payroll information from new start to daily information to termination and to resolve manager queries wi Focus groups within the role include Master Data

Administration, Operational work and Customer Response duties. The ultimate goal is to ensure that our

people are paid ac employment agreements.

Productivity Improvement

• Seeks out opportunities to improve current processes
• Receives customer information and uses it to identify & recommend improvements in products and services

and has an accurate working knowledge of the relevant New Zealand Post employment agreements and also

to be able to provide resolution to complex employee queries.

• All earning related documentation is completed as and when required
• Supports the need to have a standardised way of processing within EIS by ensuring that all documentation

and data input complies with current processes / procedures and that all input actions comply within the

bounds of the agreement in place effectively managing the entire ‘Hire to Retire’ process

Customer Satisfaction

• Ensures that NZ Post people are paid correctly, on time and in accordance with the appropriate employment

agreement, legislation & company policy

• Ensure employee personnel records (system& manual) are maintained accurately & current at all times
• Reviews actions taken in making payments
• Maintaining all elements of data for those employee groups assigned
• Undertakes routine administrative support functions as required
• Handles payroll enquiries and provides resolution to complex employee queries
• Undertakes projects which could include testing of developments / enhancements to the EIS system or

processes which impact on specific pay groups, being involved in reviews of specific EIS data

Confidentiality

• Maintains the confidentiality and security of all payroll documentation by keeping filing up to date and

secure and being aware of non-payroll people in the EIS Service Centre.

• Shares information appropriately.

Team Support

• Providing training and support to team members to ensure best practice delivery of services
• Mentoring and up-skilling other team members
• Knowledge sharing

Relationship Management

• Maintain quality relationships with internal and external customers so that the EIS service needs are being

met by responding to all internal/external customers queries within 48 hours; initiate opportunities to improve

the quality of documentation from team leaders and follow up with them directly

Training and Development

• Attends all training sessions as scheduled by the EIS Process Analyst / Payroll Trainer to ensure that

expertise on the EIS system is current and accurate. Familiarity with the EIS system is essential

• Keeps up to date and understand changes to policy, procedures, employment legislation and the EA’s as

they come into effect

• Provides guidance/assistance to Managers / Team Leaders to alleviate any pay roll related shortfalls.

Information and Documentation

• Ensures that quality EIS and financial information is available for use by the business by providing accurate,

up to date information as requested in a timely manner. Understanding how the data within the EIS system

links to payroll outputs.

• Provides individuals with information so they can make accurate decisions
• Maintains the integrity of the data within EIS system by keeping accurate account where input has not been

completed

• Accuracy is maintained when under pressure by constantly checking work and doing peer reviews to ensure

quality assurance

• Maintain electronic and hardcopy records on files so easy access is available to all relevant staff

Health and Safety

• Complies with the Company's health and safety policies and procedures. Takes action to improve the health

and safety record of the workplace. Ensures equipment and work areas are well maintained.

• Actively participates in training as required and supports local Action Group
• Takes personal responsibility for keeping themselves, co-workers and equipment free from mishaps.
• Ensures timely and accurate reporting of any hazards or potential hazards so that they may be remedied.

Qualifications:

• Payroll practitioner experience using HRIS (HR/Payroll) applications
• Worked in a team environment in an open plan office
• Worked for a large complex organisation with multiple sites and a unionised workforce Hours of work will be

mostly during the daytime. However, additional hours may be required from time to time.

If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self

towork, and we will focus on making sure that together, we make a s flexible working arrangements are the

norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on

thenature of your employment with Canon Group and the country applying to at the time of application.

Looking to join this diverse team?

Apply online now.

Successful applicants will be notified of next steps