Senior Manager logistics & order management

Job Description

About Company:

Choosing Capgemini means choosing a company where you will be empowered to shape your career according to your aspirations. With the support and inspiration of a global community of experts, you will be able to reimagine your future. Join us to redefine the boundaries of what is possible, help unlock the value of technology for leading organizations, and contribute to building a more sustainable and inclusive world.

Your Role & Responsibilities:

We are seeking an experienced and customer-centric Senior Manager - Logistics & Order Management to lead and oversee logistics, order management, and customer-facing operations for a multinational FMCG client across Saudi Arabia and the Gulf region.

In this role, you will be responsible for managing day-to-day supply chain operations, leading operational teams, managing key stakeholders, and ensuring the delivery of high-quality services in line with agreed SLAs and KPIs. You will drive operational excellence, enhance customer satisfaction, and ensure efficient and seamless order fulfillment and logistics operations

As a Senior Manager, your main responsibilities will include:

• Oversee and manage four key supply chain functions: Logistics, SMS, Order Management, and Customer-Facing Operations.
• Lead and manage operational teams, including workload allocation, resource planning, portfolio distribution, leaves, and attrition management.
• Ensure accurate and timely order processing, picking, packing, shipping, and delivery.
• Manage operational escalations, priorities, and exceptional situations while ensuring timely resolution.
• Support team members in handling complex operational challenges and customer escalations.
• Monitor and manage operational performance through SLAs, KPIs, dashboards, and performance trackers.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality, delivery accuracy, and cost-effectiveness.
• Collaborate closely with Supply Chain, Customer Service, and Technology teams to ensure seamless operations.
• Maintain strong relationships with clients, internal teams, and key stakeholders through regular business reviews and operational meetings.
• Ensure compliance with safety, inventory, and quality standards.
• Maintain and continuously update operational trackers, dashboards, and shipment databases.
• Provide timely operational reports, business updates, and performance insights to internal and external stakeholders.
• Identify and proactively manage operational risks, including regional challenges and potential disruptions affecting operations across Saudi Arabia and the Gulf region.
• Support contingency planning and implement mitigation measures to ensure business continuity.
• Ensure invoice validation accuracy and compliance with operational procedures and agreed service standards.
• Identify opportunities for process optimization, innovation, and enhanced customer experience.

Your Profile:

• 8-12 years of relevant professional experience in Supply Chain Management, Logistics, or Order Management.
• Proven experience in managing logistics and fulfillment operations, preferably within FMCG, E-commerce, Retail, or Third-Party Logistics (3PL) environments.
• Strong leadership and people management experience, with the ability to lead large operational teams and drive performance.
• Solid understanding of logistics operations, order management, transportation planning, and order fulfillment processes.
• Proven experience managing client relationships, operational escalations, and multiple stakeholders.
• Strong knowledge of SLA management, KPI monitoring, operational reporting, and performance analysis.
• Excellent problem-solving, decision-making, and risk management skills.
• Strong analytical mindset with the ability to identify operational gaps and drive continuous improvement.
• Excellent communication, stakeholder management, and organizational skills.
• Ability to manage multiple priorities and deliver results in a fast-paced, customer-centric environment.
• Experience supporting regional operations across Saudi Arabia and the Gulf region is an advantage.

Why Join Us?

• Meaningful Impact: Contribute to innovative projects that help clients achieve their business and technology transformation goals.
• Professional Growth: Access continuous learning opportunities, certifications, mentorship, and career development programs.
• Global Exposure: Collaborate with diverse teams, clients, and stakeholders across industries and geographies.
• Cutting-Edge Projects: Work with leading technologies, methodologies, and business solutions.
• Collaborative Culture: Join an inclusive, supportive, and people-centric work environment.

Our Commitments and Priorities:

At Capgemini, we foster an inclusive culture within a diverse and multicultural environment. By joining us, you become part of a team that values diversity, develops talent, supports social impact initiatives, and actively contributes to reducing environmental impact across our operations and client engagements.

Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable future. With a strong heritage and a global presence across more than 50 countries, Capgemini delivers end-to-end services and solutions leveraging strengths in cloud, data, artificial intelligence, software, digital engineering, and platforms.