Account Manager
About the Role
This is an Account Manager position at a fast-growing, seed-funded European AI startup focused on automating business phone communications for SMEs. You will own and grow a portfolio of existing B2B customers, combining commercial account management with hands-on customer success to drive adoption, expansion, and long-term retention.
What You'll Do
Serve as the primary contact for assigned customer accounts across the full customer lifecycle.
Expand customer value by identifying new use cases for AI phone automation within existing accounts.
Run regular reviews, discovery conversations, upsell discussions, and QBRs with customers.
Analyze customer usage data to demonstrate measurable impact and further automation opportunities.
Own expansion revenue targets, including upgrades, add-ons, and renewals against monthly and quarterly goals.
Ensure smooth onboarding and ongoing product adoption to maximize retention.
Collect and relay structured market and customer feedback to product and go-to-market teams.
Maintain an accurate CRM, reliable forecasts, and a healthy expansion pipeline.
Collaborate closely with Customer Success, Product, and Marketing on account plans and handovers.
Help shape the account management and expansion motion as the company scales.
What We're Looking For
At least 1 year of experience in B2B SaaS sales, account management, or customer success.
Proven track record of driving upsells, renewals, or expansion revenue within existing accounts.
Strong product and technical understanding, with a clear affinity for AI and ML technologies.
Native-level German fluency, comfortable leading customer calls, demos, and business reviews.
Structured working style, ownership mindset, and a strong customer-first orientation.
Experience in a startup or scale-up environment is a plus.
Discipline in CRM hygiene and pipeline management.
Compensation & Benefits
OTE of EUR 65,000 to EUR 95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.
Location
On-site in Vienna, Austria, with hybrid work possible.