Administrative Assistant III - Genetics

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Location

Facility

Department

Job Code

Shift

Schedule

Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Clinical Administrative Assistant III provides advanced administrative and operational support to the Sleep Disorders Center, ensuring efficient department workflows and an exceptional patient experience throughout the continuum of care. This role serves as a key liaison among patients, providers, clinical staff, and enterprise-wide departments, facilitatingseamless communication, coordination, and service delivery.

The position requires a strong understanding of healthcare administration, medical terminology, scheduling, and patient care processes.

The successful candidate demonstratesexceptional organizational skills, professionalism, attention to detail, and the ability to manage sensitive information with the highest level of confidentiality. This role contributes to the overall success of the Sleep Disorders Center by supporting clinical operations, enhancing patient access, and promoting a culture of excellence and service.

A caregiver in this position worksFT, Mon-Fri, 8:30am-5:00pm. Some weekends/evenings.

A caregiver who excels in this role will:

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.

• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.

• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.

• Effectively document and convey patient matters to appropriate medicalprofessionals and initiatepending ordersand labs, etc.

• Manage physician clinic schedules, including slot management and reconciling scheduling errors.

• Collect insurance information, forwardit to Patient Financial Advisors and follow-up as required.

• Assistpatients with check-infor virtual appointments.

• Initiate patient referral processes and monitorreferrals for empaneled patients.

• Assistwith messages and inbound calls.

• Other duties as assigned.

Administrative

• Onboard and schedule outside clinical observers.

• Respond to provider’s emails and manage staff out-of-office arrangements.

• Schedule meetings, manage travel and reimbursement processes, and assistwith recertification/licensing renewal.

• Offer IT assistance.

• Manage staff and medical student onboarding processes.

• Arrange and execute all department events and manage incoming mail.

• Take and transcribe meeting minutes

• Create, maintainand disseminate departmental on call schedules

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and 3 years of administrative assistant experience in a professional setting

• OR Associate or Bachelor’sDegree and 2 years of administrative assistant experience in a professional setting

• Healthcare setting experience

• Previousexperience as a Clinical Admin Asst II or similar

• Experience with Electronic Medical Records

• Must have completed EPIC training or certification

• Proficiencyin QGenda

• Experience using Microsoft Office Suite products (Outlook, Word, Excelor Power Point)

• *Experience may be assessed with an on-line Skills Assessment

Preferred qualifications for the ideal future caregiver include:

• Associates Degree

• Typing proficiencyof with accuracy

• EPIC experience

• Experience handling MyChart massages

• Strong customer service

• Proficiencywith Outlook, including calendar management and sending communications on behalf of providers

  • Experience handling patient phone calls and addressing patient concerns

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.