Enquiry & Customer Support Coordinator I WFH

Office Flex is a permanent Work From Home and includes Fiber Internet, Backup Internet, UPS, PC/Laptop.

The Opportunity

As a Customer Service & Enquiry Coordinator, you will play a pivotal role in supporting our centres through the enquiry and enrollment process. This position primarily involves phone-based administrative tasks, making strong communication skills and a 'people person' attitude indispensable.

Come be a part of our dynamic team and help shape the future of early education with Aspire.

Key Responsibilities

• Improved Customer Service: Providing exceptional in-bound and out-bound customer support, including handling inquiries, reservations, and overall customer care.

• Supporting New Families: Guiding and supporting new families with their initial inquiries, ensuring a smooth and welcoming experience.

• Efficient Tour Booking: Facilitating the booking of tours for our diverse range of services, making it convenient for prospective clients.

• Waitlist Management: Keeping a close eye on the status of family waitlists, ensuring effective management and communication.

• Enrollment Assistance: Aiding families throughout the enrollment process, simplifying their journey into our programs.

• Regular Customer Check-ins: Conducting routine check-in calls with our existing database of customers, fostering ongoing relationships and satisfaction.

• Vacancy Management: C ollaborating with services to fill current room openings and maintain optimal occupancy levels.

About you

To be successful in this role, you will have:

• Exceptional communication and phone etiquette: Demonstrates outstanding communication skills and always maintains a professional phone manner.

• Customer Service Proficiency: Possesses a high level of expertise in delivering top-notch customer service, ensuring customer satisfaction.

• Exceptional administrative skills: Exhibits exceptional administrative skills, with acute attention to detail in all tasks.

• Meticulous attention to detail: Maintains a keen eye for detail, ensuring accuracy and precision in all aspects of the role.

• The ability to efficiently operate a busy switchboard: Proficiently manages a busy switchboard, handling calls effectively and efficiently.

• Knowledge of Childcare Management Systems: Familiarity with childcare management systems and industry knowledge is highly advantageous.

• A willingness to collaborate & be a team player: Demonstrates a willingness to collaborate and assist other team members, fostering a cooperative work environment.

Qualifications

• Diploma Level qualification
• Current Level 2 First Aid certificate
• Current Anaphylactic training certificate
• Current Asthma training certificate.
• Current Working with Children’s Check.
• The UN Convention of the Rights of the Child
• The Code of Ethics
• The Centre Code of Conduct, Philosophy, policies and procedures

National Quality Framework NQF - inclusive of National Law, Regulations and National Quality Standard NQS

• Australian Children’s Education and Care Quality Authority ACECQA
• Department of Education and Training DET
• Early Years Learning Framework EYLF
• Child Safe Standards Victoria
• Victorian Early Years Learning and Development Framework VEYLDF

Perks and benefits

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