International Logistics Coordinator

Service Provider will coordinate international logistics for an assigned portfolio of wine and spirits clients, with a focus on ocean transportation, vendor coordination, and client relations, from origin through last-mile delivery in the US.

Scope of Services

Service Provider will perform the following services. Service Provider determines the methods, sequence, and schedule used to deliver them.

End-to-end import and export coordination. Coordinate the full import and export process for an assigned portfolio of wine and spirits clients, across all modes of transportation with an emphasis on ocean freight, working with:

o Suppliers (international and domestic)

o Freight forwarders

o Freight carriers

o US Customs and Border Protection

o Regulatory entities

o Warehouses

o Clients, as authorized by us

Customs documentation. Collect, analyze, and distribute the documentation required for customs clearance, in coordination with our customs entry specialist.

Rate negotiation. Obtain freight quotes and negotiate rates with forwarders and carriers. Rates become final only once approved us.

Last-mile transportation. Coordinate transportation of goods from US ports to final destination.

Receiving and inventory. Receive inbound goods into designated third-party warehouses and keep inventory current in our online systems.

Transaction processing. Prepare and process purchase orders, invoices, transfer orders, andrelated logistics transactions.

Shipment tracking. Maintain current tracking records for all shipments assigned to Service Provider.

Data accuracy. Keep shipment, inventory, and transaction data accurate and consistent across our systems, including its real-time reporting platform.

Delivery scheduling support. Coordinate with logistics team on delivery schedules and order placement to support adequate stock levels and timely fulfillment.

Client and vendor relations. Maintain effective working relationships with clients and third-party vendors on assigned shipments.

Client projects. Complete client-specific logistics projects when requested in writing by the Point of Contact, with scope and any fee change agreed before work begins.

Deliverables and Service Standards

We measure the engagement by the deliverables below. Targets in brackets should be confirmed with the International Freight Manager before sending.

Deliverable

Standard

Shipment tracking log

Current for all assigned shipments; updated

within [1 business day] of any status change

Customs documentation package

Complete and sent to the customs entry specialist

no later than [2 days] before vessel or truck

arrival

Rate quotes

[At least 2] quotes obtained and submitted for

approval before booking

Last-mile delivery

Booked within [1 business day] of customs

release

Inventory receipt entries

Entered in systems within [1 business

day] of warehouse receipt

Purchase orders, invoices, transfer orders

Processed within [1 business days] of request,

with [99%] data accuracy

Exception reporting

Delays, holds, discrepancies, or damage reported

to the Point of Contact within [same business

day] of discovery

Status summary

[Weekly] summary of open shipments and

exceptions

We may request correction of any deliverable that does not meet these standards. Repeated shortfalls are handled under the governing agreement, not through employee-style performance management.

Qualifications

Required Expertise

Service Provider, or each individual it assigns to this engagement, will have:

At least 2 years of international logistics experience, with hands-on import and export work across all modes of transportation and an emphasis on ocean freight.

Beverage logistics experience (preferred)

Working knowledge of US import and customs documentation

Intermediate to advanced Excel skills

Excellent written and verbal English communication, including by phone and video

Strong problem-solving skills and close attention to detail

The ability to balance multiple shipments and priorities against deadlines

The ability to communicate clearly and assertively with management, vendors, and high-profile clients

Service Coordination

Point of contact. The International Freight Manager, or designee, assigns client portfolios and shipments, approves rates, answers questions, and accepts deliverables. For vendor-placed personnel, contract matters go through the vendor.

Availability. Service Provider will be reachable for time-sensitive shipment issues during [9 a.m. to 6p.m. Eastern, Monday through Friday] to align with carrier, broker, and US Customs hours.

Service Provider otherwise sets its own working hours.

Systems access and controls. We will provide access to the systems needed for the services, such as its logistics, inventory, and reporting platforms. Service Provider will follow internal controls for safeguarding company resources, client data, and intellectual property. Access is limited to this engagement and ends when the engagement ends.

Communication channels. Service Provider will use approved channels for client and partner communications.

Perks and benefits

Comprehensive Legal Benefits

As part of your contract, we ensure all legally mandated benefits are covered-because your well-being is our priority! Here's what you can count on:

Health Insurance (EPS)

Pensión Coverage

Severance Pay (Cesantías)

Family Compensation Fund (CCF)

Occupational Risk Insurance (ARL)

Exclusive Perks That Go Beyond

We believe in giving more than just the basics. With us, you’ll enjoy:

Premium Health Insurance (Prepagada)

Life Insurance, starting from your 16th day with us.

Flexible Work Setup options, Hybrid, On-site, or Remote. (This can change according to the role you are applying to)

Access to the CloudStaff Dream Points Program.

Exciting Growth Opportunities to fuel your career aspirations.