Order Management Coordinator - WFO Cebu

About the Role

The Order Management Coordinator is responsible for managing and overseeing the entire

order cycle, ensuring efficiency and timely processing of orders. This role is a vital link between

customers, sales teams, and operations departments, coordinating order details, shipment

schedules, and delivery processes.

A coordinator in Order Management plays a critical role in ensuring that order

processing, tracking, and delivery systems run smoothly. This position requires a blend of

customer service, logistics, and administrative skills.

Responsibilities

• Process customer orders accurately and efficiently, from order entry through to delivery.

Ensure all orders comply with company policies and customer requirements

• Act as the primary point of contact for customer inquiries related to orders, providing

timely updates on order status, changes, and delivery schedules

• Assist in managing inventory databases and updating product information as needed
• Working closely with operations and warehouse teams to schedule shipments, select

appropriate shipping methods, and ensure timely delivery.

• Manage shipping documentation and compliance with shipping regulations
• Address and resolve any issues that arise throughout the order process, including

delays, product shortages, or shipping errors. Work proactively to prevent order-related

issues

• Prepare regular reports on order status, inventory levels, and shipping efficiency
• Analyze data to identify trends, areas for improvement, and opportunities for cost

savings

• Cross-functional partner with sales, finance, and production teams to ensure alignment

of order fulfillment, invoicing, and customer requirements

Qualifications

• 2-year degree in Business Administration or related field
• 2+ years of previous experience in order management, customer service, or logistics
• Strong organizational multitasking skills, with the ability to manage multiple priorities
• Excellent communication and interpersonal skills, capable of working effectively with

customers, team members, and external partners

Preferred Qualifications

• Bachelor's Degree emphasis in Business Administration, Logistics, or a related field
• Proficiency in order management (SAP

Perks and benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Top notch workplace with first class VIP lounge and game rooms
• Unlimited cash incentives for hired referrals
• We set you up for success with a company-provided PC/Laptop