Payroll Implementation Specialist | WFH

Our Company is building the AI-powered operating system for the financial back office of growing businesses.

We combine a purpose-built workflow platform, real financial experts, and AI agents to turn bookkeeping, payroll and financial operations into insight, strategy, and confident decision-making for SMEs across Australia, New Zealand and the United States.

Founded in 2020, Client Industry is a well-funded, fast-growing company with a global team. We move fast, take ownership, and build with intent - using AI not as a feature, but as core infrastructure.

Role Overview

The Payroll Implementation Specialist owns the backend build of every new payroll client. They configure Employment Hero / KeyPay, Visory's primary payroll platform, and Xero Payroll AU where relevant. They translate award and enterprise agreement obligations into working rule sets, and connect rostering, Time & Attendance and third-party systems so data flows cleanly from day one. They run payroll onboarding end to end: post-sale discovery, build, parallel run, go-live, and handover to the Senior Payroll Specialist who holds the client from there.

The role works in partnership with the Business Performance Partner, who owns the customer relationship and the change conversation. The Implementation Specialist owns the technical build. They are customer-facing where the work requires it, running discovery, walking through configuration decisions and reviewing parallel runs, but their accountability is the integrity of the setup rather than the relationship.

Setup quality at go-live determines everything downstream: data accuracy, how well our payroll AI agents perform on the file, compliance exposure, and retention. This role exists to get it right the first time, and to make each build faster and more consistent than the last.

The Responsibilities

Payroll onboarding delivery

Own the implementation plan for each new payroll client, covering scope, sequence, milestones and go-live date.

Run discovery to capture the client's current payroll state: entities, pay cycles, classifications, allowances, leave policies, pay rules, and known problems.

Build and configure Employment Hero / KeyPay from the ground up, including organisation structure, pay schedules, pay categories, leave categories, superannuation, employee records, approvals and reporting.

Configure Xero Payroll AU where that is the client's platform, and manage migrations between platforms.

Migrate opening balances, YTD figures and leave balances accurately, with reconciliation evidence retained.

Run parallel pay runs before go-live and resolve every variance before the first live cycle.

Set up the client's payroll workflows in the Visory platform so they accurately reflect the scope, frequency and deliverables for that client.

Hand over to the Senior Payroll Specialist with documented configuration, known quirks, and a clear list of open items.

Award and rule set configuration

Interpret modern awards and enterprise agreements and translate them into working rule sets in Employment Hero / KeyPay.

Build custom rule sets where a standard award template does not fit the client's arrangements.

Test rule sets against real scenarios before go-live, including overtime, penalties, allowances, shift loadings, breaks, and casual and part-time arrangements.

Document the interpretation behind each configuration so the decision can be defended, reused, and picked up by the Senior Payroll Specialist after handover.

Integrations

Connect Employment Hero / KeyPay to rostering and Time & Attendance platforms such as Tanda, Shiftcare and Deputy, and validate the data flow end to end.

Integrate HRIS, accounting and other third-party systems so payroll data lands correctly in the ledger.

Troubleshoot integration failures during onboarding and establish a stable steady state before handover.

Working with the Business Performance Partner

Partner with the Business Performance Partner, who owns the customer relationship, on scoping, sequencing and expectation setting.

Join customer conversations where technical depth is required, including discovery, configuration walkthroughs, parallel run reviews and go-live readiness.

Give the Business Performance Partner a plain-language view of build status so they can hold the customer conversation with confidence.

Raise scope creep, data gaps, timeline risk and compliance concerns early rather than absorbing them silently.

Coordinate with the customer team's Manager so the receiving Senior Payroll Specialist has capacity and context at handover.

Repeatability

Build and maintain configuration templates, checklists and standard patterns so each onboarding is faster and more consistent than the last.

Contribute to a shared library of award configurations so common awards are built once, not rebuilt every time.

Feed recurring setup problems and platform limitations back to the payroll and product teams.

Flag configuration patterns that cause the payroll AI agents to stumble, so the agent operating environment starts clean rather than being cleaned up later.

How Performance Is Measured

Time to go-live: payroll onboardings delivered against the agreed go-live date.

Setup quality: rework arising from configuration in the first three live pay cycles after handover.

Customer satisfaction: how customers rate the onboarding experience, captured at go-live.

Skills & Experience

Implementation craft

4 to 5+ years running payroll implementations, ideally in an outsourced, bureau or multi-client environment.

Proven track record delivering implementations end to end, from discovery and build through parallel run, go-live and handover.

Experience migrating clients between payroll platforms, including opening balance and YTD migration.

Payroll systems

Deep, hands-on Employment Hero / KeyPay expertise. This is Visory's primary payroll platform and the role requires genuine power-user proficiency, not familiarity.

Working knowledge of Xero Payroll AU.

Comfortable building HRIS and Time & Attendance integrations (Tanda, Shiftcare, Deputy, BambooHR or equivalents), including rostering data flows.

Award and compliance depth

Confident working across multiple modern awards and enterprise agreements.

Able to build both standard and custom rule sets, and to configure awards into the platform rather than working around them.

Solid grounding in Australian payroll compliance, including STP, superannuation, leave entitlements, terminations and payroll tax.

AI-augmented delivery fluency

Understands that configuration quality determines how well an AI agent performs on a file, and builds accordingly.

Comfortable working alongside Visory's payroll AI agents, and feeding structured learnings back to the payroll and product teams.

Customer-facing confidence

Comfortable working directly with customers, running discovery, explaining configuration decisions and holding the line on timelines.

Able to translate technical configuration into plain English for business owners, finance leads and HR contacts.

Comfortable operating alongside a relationship owner without needing to own the relationship.

Judgement and accountability

Methodical and evidence-driven. Tests before go-live, and reconciles rather than assumes.

Takes personal accountability for the integrity of every build they hand over.

Knows when to stop, escalate, or push back on an unrealistic scope or timeline.

Our Culture & Values

Our team members embody the following operating principles:

Gritty

Humble

Optimistic

Curious

Our values:

Flock to problems: We run toward issues, not away from them. When something’s broken, we get curious, gather the right people, and work the problem together.

Give energy: We aim to be the people others want in the room - prepared, constructive, and generous with our knowledge and time.

Think customer: We start with the business owner and work backwards. We care about their outcomes, not just our internal process.

Step into the arena: We value people who take ownership, show agency, make calls with imperfect information, and are willing to be accountable.

Qualifications

Skills & Experience

Implementation craft

4 to 5+ years running AU payroll implementations, ideally in an outsourced, bureau or multi-client environment.

Proven track record delivering implementations end to end, from discovery and build through parallel run, go-live and handover.

Experience migrating clients between payroll platforms, including opening balance and YTD migration.

Payroll systems

Deep, hands-on Employment Hero / KeyPay expertise. This is primary payroll platform and the role requires genuine power-user proficiency, not familiarity.

Working knowledge of Xero Payroll AU.

Comfortable building HRIS and Time & Attendance integrations (Tanda, Shiftcare, Deputy, BambooHR or equivalents), including rostering data flows.

Perks and benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc