Program Operations & Delivery Coordinator (WFH)

We are particularly interested in candidates with a genuine

interest in, and ideally prior experience within, defence,

intelligence, national security, cyber security, government, early

careers, workforce development or related professional

services environments.

You do not need to be a technical

cyber or intelligence practitioner. A demonstrated interest in

Australia's national security, Defence, intelligence or cyber

ecosystem will be viewed favourably during selection.

We are not looking for political or ideological alignment. We are

looking for professional curiosity: why the program matters, how

people enter specialist careers, and the role practitioners and

SMEs play in getting them there.

DESIRABLE, NOT MANDATORY

Typically 3+ years of relevant professional experience, with

strong candidates considered based on capability rather than

exact tenure.

PARTICULARLY STRONG BACKGROUNDS

Defence, intelligence or cyber recruitment · graduate and

early-career programs · government workforce programs

· defence industry · cyber or STEM education ·

government program administration · professional

services operations. Experience coordinating senior

SMEs, advisers, consultants or specialist practitioners is

particularly valuable.

Qualifications

Genuine minimum

requirements

01 Exceptional written and spoken English

Polished professional communication with Australian and

international stakeholders: emails, firm follow-ups, concise

status updates and clearly raised issues.

03 Strong Excel and spreadsheet capability

Maintain registers, use formulas, sort and filter, reconcile

information, track utilisation, build basic management

reports and keep data clean.

05 Program or project administration

Demonstrated experience coordinating programs, projects,

professional services engagements or similarly complex

workflows. You understand owner, action, deliverable,

dependency, deadline, risk, issue and approval.

07 Strong systems literacy

Microsoft 365, Outlook, Teams, SharePoint, Excel, Xero,

CRM, project management platforms and cloud document

systems.

09 Discretion and information security

Access controls, confidentiality, secure document handling,

phishing and social engineering awareness, sound

password practice and need-to-know principles.

THE FIRST 90 DAYS

These are not aspirational. They are the floor for this

appointment.

02 Exceptional organisational capability

Multiple concurrent workstreams, people, deadlines,

invoices, reviews and deliverables. Prioritisation, attention

to detail and structured record keeping.

04 Xero and finance administration

Prior Xero experience, or strong comparable accounting

system experience and the ability to become proficient

quickly. Invoices, payable and receivable, invoice

matching, payment status and basic reconciliation. Formal

accounting qualifications are not required.

06 External stakeholder coordination

Comfortable dealing with senior external professionals:

coordinating SMEs, chasing actions, confirming availability,

managing requests and escalating appropriately.

08 AI productivity

Comfortable using tools such as ChatGPT, Claude or

Microsoft Copilot for drafting, summarisation, action

extraction, analysis, reporting and workflow improvement.

10 Proactive ownership

Non-negotiable. Seeing an incomplete action, the thought

is "I need to find out what is happening here", not "that is

not my job". This role needs someone who closes loops

rather than records tasks

Perks and benefits

Comprehensive health and life insurance starting on your 16th day of employment, including coverage for one free dependent

Flexible leave credits that can be used for vacation, emergencies, and sick leave

Exciting Mid-Year Parties with giveaways and cash prizes!

Endless opportunities for career advancement

We set you up for success with a company-provided PC/laptop and fiber internet connection

Tech-on-Wheels support

Join our CS Social Clubs and Special Interest Groups to connect with colleagues

International career growth and networking opportunities

Unlimited cash incentives for successful referrals

In-house psychiatrist available to support employees' well-being

Become part of the Employee Share Units program

Cloudstaff Dream Points - redeemable for useful items like appliances, kitchen gadgets, and more

CLOUDSTAFF: BUILD YOUR CAREER, ANYWHERE

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

WHY CLOUDSTAFF IS THE #1 WORKPLACE?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.