Service Desk Engineer (WFH)
Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Oct 21, 2026. Cloudstaff scores B on the Alion truth index.
Job Responsibilities:
- Provide advanced technical support for hardware, software, and network issues
- Ensure timely resolution of incidents and service requests, adhering to SLAs
- Collaborate with clients to understand their IT needs and provide tailored solutions
- Troubleshoot and resolve escalated technical problems
- Assist with the deployment, configuration, and management of IT infrastructure
- Proficient in desktop operating systems, particularly Microsoft Windows and macOS
- Providing technical support to end-users and assisting them with Citrix-related issues
- Maintain and manage Microsoft environments, including Windows Server, Active Directory, Office 365, and Azure
- Strong understanding of DNS, DHCP, routing, Wi-Fi, and firewall technologies
- Document technical processes and solutions for knowledge sharing and future reference
- Mentor and provide guidance to junior support staff
Qualifications
Required Skills and Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum of 2-3 years of experience in IT support.
- Must have recent MSP experience
- Strong client-facing skills with the ability to communicate complex technical information to non-technical users.
- Excellent problem-solving and escalation management skills.
- Extensive experience with Microsoft technologies, including Windows Server, Active Directory, Office 365, and Azure
- Experience with virtualisation technologies such as VMware or Hyper-V
- Experience with Citrix technologies such as XenApp, XenDesktop, NetScaler, and Citrix Cloud
- Ability to work independently and as part of a team
- Strong organisational and time management skills
Desirable Qualifications:
- Microsoft certifications such as MCSA, MCSE, or Azure Administrator
Perks and benefits
PERKS & BENEFITS
Comprehensive health and life insurance starting on your 16th day of employment, including coverage for one free dependent
Flexible leave credits that can be used for vacation, emergencies, and sick leave
Quarterly perks boxes for WFH staff, filled with groceries and snacks to keep you fueled
Exciting Mid-Year Parties with giveaways and cash prizes!
Endless opportunities for career advancement
We set you up for success with a company-provided PC/laptop and fiber internet connection
Tech-on-Wheels support
Join our CS Social Clubs and Special Interest Groups to connect with colleagues
International career growth and networking opportunities
Unlimited cash incentives for successful referrals
In-house psychiatrist available to support employees' well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - redeemable for useful items like appliances, kitchen gadgets, and more
CLOUDSTAFF: BUILD YOUR CAREER, ANYWHERE
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
WHY CLOUDSTAFF IS THE #1 WORKPLACE?
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.