Senior Delivery Manager (CRM)

Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks.

Model: remote

Engagement: full-time

Responsibilities:

• Make sure delivery standards and best practices are followed across CRM projects

• Drive continuous improvement in delivery processes, tools and methodologies

• Monitor project performance, KPIs and how well projects meet quality benchmarks

• Help project teams solve delivery challenges and manage risks

• Encourage knowledge sharing and the adoption of CRM delivery frameworks

• Work with stakeholders to align CRM delivery with business goals

• Coach and guide project managers and delivery teams

Requirements:

• Proven hands-on experience delivering CRM projects (must-have), such as Salesforce, Microsoft Dynamics or similar platforms

• Several years in delivery management, project or program management, or PMO roles in IT or consulting

• Experience defining and improving delivery standards, frameworks and quality processes

• Good knowledge of delivery KPIs, project health monitoring and risk management

• Experience coaching or mentoring project managers and delivery teams

• Strong stakeholder management skills, with the ability to link delivery to business outcomes

• Familiarity with Agile, hybrid and traditional delivery approaches

• Fluent English

We offer:

• B2B contract (up to 150 PLN net/h + VAT)

• Fully remote service delivery

• Broad range of projects (internal, international) - genuine variety of clients and tasks

• Budget for skills development and certifications as part of the collaboration

• Regular collaboration reviews and discussion of project scope

• Additional benefits available as part of the collaboration

• Networking and team-building events for project teams

Tech stack

• CRM
• Project Management
• Agile