IT INTERN - ID Admin / User Access Management

• Support ID Administration and User Access Management (UAM) activities in accordance with defined processes and procedures.
• Perform user account creation, modification, enablement, disablement, and deletion based on approved service requests.
• Support Active Directory (AD) account administration, including user accounts and relevant access groups.
• Perform application access provisioning, modification, and de-provisioning based on approved access requests.
• Support Joiner, Mover and Leaver (JML) activities to ensure appropriate access is provisioned, modified, or removed according to user lifecycle requirements.
• Process requests for the addition or removal of users from security or application access groups, where applicable.
• Support password reset, account unlock, account activation, and account-related requests within the defined ID Administration scope.
• Verify that required approvals and supporting information are available before processing access requests.
• Update and maintain accurate records of access requests and ID Administration activities in the relevant service management or tracking system.
• Assist with User Access Management reviews and access validation exercises, where required.

• Currently enrolled in or recently graduated from a Diploma or Degree programme in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering, or a related field.
• Strong organisational and problem-solving skills, with the ability to manage multiple requests and priorities effectively.
• Good written and verbal communication skills in English, with the ability to interact professionally with users and support teams.
• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, Outlook, and Teams.
• Strong interest in Identity and Access Management (IAM), ID Administration, User Access Management, cybersecurity, IT service management, or enterprise IT operations.
• Ability to follow documented procedures and process access requests accurately.
• Ability to handle user and access-related information professionally and maintain appropriate confidentiality.
• Strong interpersonal skills and the ability to work effectively with users, vendors, application teams, security teams, and other IT support functions.
• High attention to detail and a commitment to delivering accurate and quality work.
• Willingness to learn new technologies, systems, processes, and access management practices in an enterprise IT environment.

Skills

Knowledge & Enablement, Recommendations for Approval, Ad Creation, Accounts Administration, Access Provisioning, Implementation of Business Processes, Active Directory, Account setup, Service Integrity, User Accounts, Security Management, Identity & Access Management, Create New Customer Account, structural modification, User Access Administration, Account Opening