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Salary
$29k – $64k per year (Estimated)
Location
Remote/Hybrid (Hyderabad, Pakistan)
Seniority
Senior · 5+ years exp
Overview
Company
Impact
Profile match
Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs.

Financial Analysis

    • Partner across the finance team on monthly actual expenses versus plan, forecast, and prior year, with particular emphasis on non-headcount and vendor-driven spend.
      • Enable efficient, accurate, and analyzed month-end close, re-forecast, and reporting cycles.
      • Prepare variance analyses and drive root-cause explanations & solutions.
      • Assist in building, maintaining and enhancing various financial models; build and refine supplemental models (e.g., vendor spend, contract renewals, procurement pipeline, 3-year model) to improve forecasting accuracy & long-term visibility.
      • Prepare and present financial insights and recommendations to support business decisions, with a focus on cost optimization and spending efficiency.

Expense Management & Procurement

    • Serve as the primary FP&A partner to the Procurement function, providing financial visibility into vendor contracts, purchase orders, and spend commitments.
    • Lead the development and maintenance of an expense management framework, including vendor spend categorization, cost center accountability, and spend-against-budget tracking.
    • Identify and drive cost-saving and cost-avoidance initiatives across major spend categories (SaaS/software, professional services, facilities, travel & entertainment, etc.).
    • Establish and monitor spend approval workflows and policies in partnership with Procurement and Accounting to strengthen budgetary controls.
    • Track vendor consolidation opportunities, contract and usage compliance, and spend concentration risk, reporting findings to functional and finance leadership.

Reporting / Analytics

    • Contribute toward monthly Board (MBR) and ELT reporting materials, with a dedicated section on expense trends and procurement initiatives.
    • Lead the creation of monthly Budget vs. Actual (BvA) reports for functional leaders, including detailed summaries of key spend areas, vendor commitments, and upcoming initiatives.

Strategic Partnering & Process Improvement

    • Act as a thought partner to business and functional leaders in developing budgets and forecasts, with particular ownership of vendor spend categories.
    • Meet with Procurement to understand various spend needs, evaluate requests, and provide financial guidance.
    • Independently manage ad hoc analysis requests from leadership and the finance team, translating findings into clear recommendations.
    • Drive ongoing improvements to FP&A processes, tools, and documentation related to expense management and procurement workflows.

Experience

    • Excellent analytical and problem-solving skills, with the ability to translate complex financial and spend data into actionable insights and recommendations.
    • Strong communication and presentation skills, with the ability to influence non-financial stakeholders and drive adoption of spend controls and processes.
    • Advanced proficiency in Microsoft Excel and financial planning software; hands-on experience with ERP systems required (NetSuite preferred).
      • Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred.
        • 5+ years of experience in financial planning and analysis, with demonstrated experience in expense management, procurement, or vendor spend analysis.
        • Experience within a PE-backed SaaS organization is strongly preferred.
        • Advanced proficiency in financial modeling, budgeting, forecasting, and variance analysis, including experience building spend/vendor management frameworks.
        • Direct experience partnering with or supporting a Procurement function (vendor evaluation, contract negotiation support, purchase order review) preferred

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