Tech Lead – NOC

Role Overview

The Tech Lead - NOC / Infrastructure Engineering will drive the reliability, scalability, and

operational excellence of critical systems and infrastructure. This role blends deep technical

expertise with leadership responsibilities, including guiding a team of engineers, defining best

practices, and leading automation and transformation initiatives.

The ideal candidate will act as a technical authority across cloud (AWS), networking, telephony

(VOIP/GSM), monitoring, and incident management domains, while championing Infrastructure as

Code (IaC), AI-driven operations, and continuous improvement.

Key Responsibilities

Technical Leadership & Strategy

 Act as the primary technical authority for NOC operations and infrastructure engineering.

 Define architecture standards, operational best practices, and automation strategies.

 Drive adoption of SRE principles, including reliability engineering, error budgets, and

capacity planning.

 Lead technical decision-making and design reviews across infrastructure and operations.

Infrastructure & Automation

 Architect, design, and implement infrastructure using Terraform (IaC).

 Lead automation initiatives to eliminate manual tasks and improve operational efficiency.

 Develop reusable modules, pipelines, and frameworks for scalable infrastructure

deployment.

 Promote CI/CD practices for infrastructure and operational workflows

Cloud & Platform Engineering

Own and optimize AWS cloud environments (compute, networking, storage, security).

 Ensure cost efficiency, high availability, and scalability of cloud resources.

 Drive cloud governance, security best practices, and compliance adherence.

Networking & Telephony Systems

Oversee design and operations of networking infrastructure (routing, switching, VPNs,

firewalls).

 Lead management of VOIP systems, SIP trunks, PSTN, and GSM gateways.

 Troubleshoot complex telecommunication and network issues across distributed systems

Monitoring, Incident & Reliability Management

 Define and implement monitoring and observability strategy (Prometheus, Grafana, Datadog,

etc.).

 Lead major incident response (P1/P2), acting as Incident Commander when required.

 Drive proactive issue detection, alert tuning, and noise reduction.

 Ensure high-quality Root Cause Analysis (RCA) and track corrective/preventive actions.

Change Management & Operational Governance

 Ensure adherence to ITIL processes for incident, problem, and change management.

 Review and approve high-risk changes and deployments.

 Continuously improve operational playbooks and SOPs.

AI & Continuous Improvement

 Identify and implement AI/ML-driven solutions for predictive monitoring and automation.

 Drive innovation initiatives to improve operational maturity and reduce MTTR.

 Evaluate new tools and technologies for operational enhancement.

Reporting & Stakeholder Communication

 Provide leadership-level reporting on system health, incidents, SLAs, and KPIs.

 Build dashboards and insights using Excel, Power BI, or similar tools.

 Collaborate with cross-functional teams including Product, Engineering and Support.

Required Skills & Qualifications

Technical Expertise

 Strong hands-on experience with Terraform, AWS, and infrastructure automation.

 Deep understanding of networking protocols (TCP/IP, VLANs, VPNs, DNS, etc.).

 Expertise in VOIP, SIP, PSTN, and GSM gateway systems.

 Experience with monitoring/observability tools (Prometheus, Grafana, Datadog, etc.).

 Working knowledge of AI/ML use cases in operations (AIOps).

 Familiarity with ticketing systems (ServiceNow, Jira).

 Working knowledge of MSSQL, Oracle, PostgreSQL, MySQL, and related database

technologies, including monitoring, performance analysis, troubleshooting, upgrades,

patching, and failover activities.

 Experience supporting highly available database environments, including backup/recovery

validation, replication monitoring, upgrade coordination, failover testing, and incident

management in collaboration with DBA teams.

Process & Leadership

Strong expertise in ITIL processes (Incident, Change, Problem Management).

 Proven experience in leading technical teams and handling escalations.

 Ability to design and enforce operational standards and governance.

Soft Skills

Excellent problem-solving and analytical thinking.

 Strong communication and stakeholder management skills.

 Ability to lead under pressure during critical incidents.

Experience

6-10 years in NOC, SRE, or infrastructure roles.

 Minimum 2-3 years in a technical lead / senior leadership role.

Preferred Qualifications

AWS Certified Solutions Architect / SysOps Administrator

 HashiCorp Terraform Associate

 ITIL Foundation Certification

 Networking certifications (CCNA or equivalent)

 VOIP/SIP certifications

 Experience with Python/Bash scripting

 Exposure to AIOps or predictive analytics tools