Salesforce Developer – Sales & Service Cloud

Job Title: Salesforce Developer - Sales & Service Cloud

Location: Hyderabad

Experience Required: 4-5 years

Technical Knowledge: Salesforce Apex, Lightning Web Components (LWC), Aura Components, SOQL/SOSL, Sales Cloud, Service Cloud, Flows, Triggers, Batch/Queueable/Scheduled Apex, Platform Events, REST/SOAP APIs, Salesforce DX (SFDX), Git, CI/CD (Copado/Gearset/Jenkins), Visualforce, JavaScript, HTML/CSS, Data Loader, Change Sets, JIRA.

Role Summary

As a Salesforce Developer with 4 to 5 years of hands-on development experience, you will be responsible for building, testing, and deploying scalable custom solutions on the Salesforce platform. Your primary focus will be hands-on coding using Apex, LWC, and integration patterns to extend Sales Cloud and Service Cloud platforms. Working closely with senior developers and architects, your day-to-day focus will center on active programming, platform customization, and writing clean, high-performance code. Exposure to Revenue Cloud (CPQ) and Media Cloud is a strong added advantage.

Key Responsibilities

• Hands-on Core Coding: Write, optimize, and unit-test Apex code (trigger frameworks, batch jobs, queueables, schedulables, platform events) and build reusable, performant Lightning Web Components (LWC).
• Enterprise Customization & Integration: Build and consume REST/SOAP APIs, event-driven architectures, and middleware patterns to integrate Salesforce with legacy and external systems.
• Database & Performance Tuning: Write optimized SOQL/SOSL queries, work with large data volumes (LDV) data models, and follow governor-limit best practices to ensure system performance.
• Sales & Service Cloud Extensions: Develop custom UI components and backend logic for Sales Cloud, Service Cloud, Service Console, Omni-Channel, Open CTI, and complex entitlement processes where declarative tools fall short.
• DevOps & Release Management: Participate in source-driven development using SFDX, Git version control, and automated CI/CD pipelines (Copado, Gearset, or Jenkins).
• Code Quality & Technical Standards: Participate in peer code reviews, follow secure coding standards (CRUD/FLS enforcement, injection prevention), and maintain unit test coverage exceeding 85% across all deployments.
• Troubleshooting & Defect Resolution: Debug, profile, and resolve production bugs, performance bottlenecks, and integration failures.
• Technical Collaboration: Partner with functional consultants, senior developers, and solution architects to translate functional requirements into clean, scalable technical implementations.

Requirements

• Experience: 4-5 years of continuous, hands-on technical development experience building applications on the Salesforce platform.
• Hands-on Technical Proficiency: Strong practical expertise in Apex, LWC, Async Apex, trigger frameworks, and modern web technologies (JavaScript ES6+, HTML5, CSS).
• Integration Experience: Hands-on experience building and consuming custom REST/SOAP web services, handling authentication protocols (OAuth), and managing asynchronous event processing.
• Data Model & Security Knowledge: Solid understanding of the Salesforce data model, governor limits, security architecture, programmatic sharing rules, and secure coding practices.
• DevOps & Tools: Practical experience using SFDX, Git, and automated CI/CD deployment pipelines on a regular basis.
• Certifications Required:
  • Salesforce Platform Developer I (PD1)
  • Salesforce Platform Developer II (PD2) (or actively working toward PD2)

Preferred Skills & Qualifications (Added Advantage)

• Revenue Cloud (CPQ / Billing): Hands-on experience developing custom Apex, CPQ Plugins (QCP), or API integrations for Salesforce CPQ & Billing.
• Media Cloud / OmniStudio: Development exposure to Salesforce Media Cloud/Vlocity frameworks, OmniStudio (OmniScripts, Integration Procedures, DataRaptors), or subscriber lifecycle engines.
• Middleware & Ecosystem: Experience with MuleSoft, Experience Cloud development, or CRM Analytics dataflows/recipes.

Information Security & ISO 27001 Compliance

Security is at the heart of everything we do. In this role, you will be strictly required to uphold our Information Security Management System (ISMS) policies in alignment with ISO/IEC 27001 standards. Responsibilities include safeguarding sensitive asset data, completing mandatory security awareness training, reporting potential security incidents or vulnerabilities immediately, and ensuring that daily operations comply with our rigorous data protection protocols.