Manager Solution Delivery Lead, Deloitte Global Technology

Job Type: Permanent

Work Model: Remote

Reference code: 135799

Primary Location: Toronto, ON

All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

Work you'll do

• Maintains a solid knowledge base of the functional capabilities and as a Subject Matter Expert on the various areas and products within SWIFT
• Assists the Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products. Responsible for product quality, project timeliness, and customer satisfaction.
• Interfaces with key stakeholders and process leads to define and document resource requirements, delivery goals, and desired outcomes for identified software solutions and global template projects.
• Creates documentation including key data metrics and analytics data, resource metrics, financial metrics, executive level PowerPoint decks, instructional material, and newsletters.
• Responsible for conducting key budget and resource planning sessions to gain insights into process area needs, workload demands, and resource needs to support critical Run, Change and Grow initiatives across the S4 Technology Team in support of the overall SWIFT program and working with the Engagement Manager to prioritize requirements, define and manage scope for overall support organization.
• Provides operational support to the Process Leads and Program Leadership. Configures SharePoint features in production and non-production environments. Engages with various ITS organizations to resolve problems as they arise.
• Possesses overall understanding of appropriate business processes and workflows.
• Engages stakeholders s and other ITS resources to respond to requests for new functionality and/or enhancements. Collaborates with the Engagement Manager in creating and presenting the appropriate resource estimates and data points to support key decisions and on-boarding processes.
• Leads and is responsible all data metrics and analytical analysis across the work channels for the S4 Technology Team. Works with and manages identified on-shore and off-shore resources to develop and execute data consolidation scripts, analytical analysis and all other deliverables and activities related to support of the proper handling and timely delivery of work products.
• Provides feedback to other team members, leadership and process leads.
• Works with the Engagement Manager and Program Leadership to plan and execute FY Budgets and Resource models.
• Participates in reviews of plans associated with program execution.
• Assists Engagement Manager with status reporting as required by the S4 Technology Team leadership.
• Responds proactively to both business and program issues and escalates appropriately.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Qualifications

• Architecting SAP solutions for a wide range of applications, including Master data Management and reporting
• preparing and reviewing functional specifications for enhancements and coordinating development of objects
• utilizing WIP management process, including S/4 HANA SD, S/4 HANA PS, and S/4 HANA Finance
• supporting full lifecycle implementations, including analysis, design, testing and configuration of Sales and Distribution scenarios
• converting business requirements into functional specifications to develop ABAP programs
• interpreting and translating functional specifications into ABAP (technical specifications), including creating high-level designs for the requested developments
• utilizing ABAP code to troubleshoot custom programs and to advise on functional specifications with basic technical specifications
• developing comprehensive test plans and executing complex build activities
• providing configuration, testing, cut-over, conversion and post go-live support for enhancement projects
• Experience delivering projects following SAFE methodology
• Familiarity with SharePoint, , MS Project, HP Quality Center, SAP Solution Manger, MS PowerPoint, MS Excel
• Prior experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus)
• Demonstrated ability in applying repeatable processes and methods to enterprise-wide technology projects or initiatives.
• Excellent written and verbal communications, organization, analytical, planning and leadership skills.
• Strong management, communication, technical and remote collaboration skills are a must.
• Experience in dealing with multiple projects and cross-functional teams, and ability to coordinate across teams in a large matrix organization environment.
• Ability to effectively conduct detailed discussions directly with Project/Product management.
• Excellent team collaboration skills.
• Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external).

Preferred Qualifications:

• Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a plus.
• Certified Project Management Professional (PMP) is a plus
• Familiarity with SharePoint, MS Project, HP Quality Center, TFS/Urban Turtle, Automated QA and wire-framing or visualization tools is a plus.
• Experience working with Agile development processes.
• Experience in packaged software development

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.