Services Consultant

About the Opportunity

The Services Consultant  is responsible for all phases of a new client coming onto Dayforce’s system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that are aligned to our commitment of reliable, repeatable and quality implementation practices.

What you'll get to do

Ability to translate business process requirements into configuration requirements for the Dayforce Solution purchased with differing levels of complexity.

Will work in conjunction with Project Manager and Project Team in the completion of an implementation.

Promotes teamwork among those working on the implementation, developing a working relationship with internal resources, customers and peers.

Works independently at resolving project issues and escalating when appropriate.

Demonstrates an in-depth understanding of Payroll/ HR environment as well as an exposure to many sub-functions within it. E.g. Finance, benefits administration, labour relations, training development, and technical environments.

Conducts preliminary interviews with client to review changes, needs and processes to complete the implementation successfully. Process may include formal needs analysis, gap and fit analysis.

Prepares customer for completion of an implementation. Reviews processes with client pertaining to product. Will work with the client to process pre-input reports, run interfaces and time & attendance imports. Provides hands-on training to customers with input of first live payroll. Reviews Service checklist to ensure client understands how to enter payroll items not covered during live inputs.

Tests and documents and custom solutions for customers. Problems are often unprecedented and may require analytical skill and detailed problem determination to provide the appropriate resolution, coordination and implementation of customized front end and/or core end solutions.

Design and execute system integration and user acceptance tests.

Responsible for quality of implementation. Assesses quality by reviewing the testing of all back-end changes implemented, verifying ID and password information after installation, and confirming correct billing and remittance set-ups.

Ensures a smooth transition to service team.

Responsible for contributing to project plans and ensuring project is on time, meets and/or exceeds client expectations and follows internal processes.

 Skills and experience we value

Ability to form great customer relationships

Ability to consult customer on business needs

Ability to engage with multiple projects & customers at the same time and manage priorities accordingly

Excellent organization, communication, and collaboration skills

Ability to lead and facilitate customer workshops and sessions

Strong analytical and problem-solving skills

Prior functional experience with Dayforce HCM would be an asset

Prior consultative experience with employee data integration or HCM software

Proficient in Microsoft Office products

Bachelor’s degree in Business, Management, IT, or any IT related field

2-5 years’ of HCM consulting experience with an HCM software provider preferably with a focus on core modules (WFM, Payroll and/or Core HR)

Excellent English, written and spoken is required

Analytical thinking is required

Excellent documentation skills

Superior customer support experience

Experience working with North American clients and vendors a benefit