Senior Analytics Specialist

The Analytics Specialist will be asked to work closely with leaders on the Reservations team to develop creative solutions to current challenges. We are looking for data-curious individuals who seek to understand processes and can connect with our business partners to leverage data and drive improvement. We are looking for candidates who enjoy thoughtful debates about how strategy, business process improvement, and analytics impact the way Delta reliably serves its customers. The successful candidate will espouse Delta's core values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership. Additionally, they will exhibit strategic vision, strong analytical/process skills, a bias for action, and the ability to partner with senior operational leaders to influence strategy, improve the Delta customer experience, improve operational reliability, and drive results.

Responsibilities:

• Partner with Reservations teams to identify and solve for opportunities within the division.
• Create insightful executive-level and frontline dashboards using data visualisation tools.
• Develop analytics solutions to divisional challenges and operationalize with a modern tool set.
• Forecast future operational metrics and work with business units to include in their planning and execution processes.
• Improve the historic processes within the division by implementing data-driven solutions.
• Locate and extract data from a variety of sources for use in analysis, models, and project development.
• Support development of executive-level decks and present findings to business leadership.
• Practice safety-conscious behaviours in all operational processes and procedures.

Requirements:

• 4-7 years of experience in analysis, data visualisation, or other relevant quantitative field.
• Bachelor's degree in Engineering, Computer Science, Information Science, Business/Management, Mathematics/Statistics, Economics, or other relevant quantitative field.
• Ability to query data from databases using SQL - Expert and SAS - Professional and build views for consumption.
• Use of data visualisation tools like Tableau (Preferred) - Intermediate or Power BI to build dashboards and reporting for business users.
• Exposure to forecasting methods to predict future performance and identify trends.
• Direct experience communicating with stakeholders, delivering projects end-to-end, and working collaboratively to drive improvement in the overall analytical support of Delta operations worldwide.
• Must be comfortable working in group and individual settings.
• Track record of seeking leadership roles including student and community organisations.
• Consistently prioritises safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.

Behavioural Competencies:

• Ability to produce high-quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
• Ability to adapt communication clearly and concisely based on team dynamics and express thoughts and ideas effectively.
• Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
• Ability to understand business processes, implement innovative solutions, and guide juniors on continuous improvement by constantly updating oneself on current technology and trends.
• Inquisitive to understand customer and business expectations while creating value addition on technical solutions.

Good to Have:

• Cloud Experience with AWS is preferred.
• Previous experience in an operational role.
• Knowledge of Crew(FOP/IFS) operation and data.

Skills

Power BI, SQL, Tableau, analysis, analytics