Live Operations Supervisor | INTERNAL
Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 27, 2026.
Descrizione azienda
We are the tech company behind the media and sporting moments that matter.
Over four decades, Deltatre has grown to employ more than 1,000 experts worldwide.
We're trusted by the biggest broadcasters, telcos, media companies, sport governing bodies, leagues, and federations.
Our products, innovation, dependability, and people continue to redefine how the value of live and on-demand sport, film, TV, and news content is maximized across streaming, digital, data, graphics, officiating, and through marketplace strategy and growth services.
Posizione
Important!
You are eligible to apply for a new role if you’ve been in your current position at Deltatre for over 12 months and the role is in the same location. While a year in your current role is typical, exceptions can be made. If you’re ready for a change, feel free to reach out to [email protected] or to your People Business Partner/People Country Manager to discuss further.
Position
Live operations at Deltatre run continuously - our teams across Europe and India provide 24/7/365 coverage of live sports and entertainment events for clients around the world. The Live Operations team is the operational layer that makes sure each event reaches viewers without issues.
As Live Operations Supervisor, you will guide and coordinate the Live Operators on shift during live events, hold quality control over operational output, and manage client communications in real time. You report into the Event Manager or Live Operations Manager and act as the operational decision-maker on shift.
Responsibilities
- Coordinate the live-operator team during live operations
- Hold quality control over operational output across the shift
- Manage two-way communication with the client during live operations
- Manage operational escalations to internal and external stakeholders to ensure consistent output quality
- Communicate clearly with internal and external stakeholders via instant messaging and phone
- Write shift handovers that give the next supervisor the context they need to take over cleanly
Requisiti
You can stay focused and follow defined protocols during live events, even when several issues are in play at once. You are comfortable making decisions during live operations with the guidance available, and you know when to escalate.
Required
- 2+ years' experience in Live Operations within a broadcast or live streaming environment
- Demonstrated ability to troubleshoot issues during live events, including the judgement to identify when to escalate to Level II or III support
- Hands-on experience with live online video streaming
- Fluent written and spoken English
- Clear communicator - able to explain issues credibly to support teams at multiple levels
- Comfortable making decisions during live operations with the guidance available
- Comfortable with shift-based coverage including evenings, weekends, late nights, and overnight at short notice
- Able to produce reliable, clear process documentation
Valued
- Hands-on experience with AWS Elemental Encoders
- Familiarity with Microsoft Azure
- Demonstrated familiarity with the protocols and systems used in this role, however acquired (degree-educated background welcome but not required)
- Genuine interest in sport - useful for context on the events being supported
Altre informazioni
How the process looks like?
- Follow the application procedure by filling the form and acknowledging our privacy notice. The way we use the data you will share with us is outlined there.
- Inform your Line Manager about your decision to apply for a new role within the company, so it doesn’t come as a surprise!
- Talent Acquisition will review your application and contact you for an introduction. The process typically include a coding assessment (for engineering roles) or a scenario to be developed (for managerial roles), followed by a technical interview with a domain specialist. Lastly, you’ll have a competency-based interview, where you’ll share examples of professional scenarios you’ve handled in the past.
Why we believe this initiative is important
We spend a huge proportion of our lives at work, so making sure we know what we want and doing everything we can to make it happen is critical. Having a clear and transparent career progression process is also crucial in fostering a more equitable and trust-based workplace environment. It is therefore important for each of us to approach our career growth in a proactive manner. We are the owners of our own professional trajectory, and we are accountable to find new challenges and opportunities at work.
We want you to really be able to choose your pathway and push your own career forward.
With a clear internal application process, you can get a better sense of the pathways available, and you can explore different roles needed in the organization. Being part of the interview process, will create additional occasions (on top of your GPS conversation with your manager) to get developmental feedback and be clear about what steps you need to take for advancement and what skills are required for different role, fostering a culture of continuous learning.
Deltatre values your contribution and wants you to have the career you truly want!
Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work, in which everyone is valued and respected for who they are and what they bring. Everyone has the opportunity to reach their full potential, and every team member is expected to treat everyone with dignity and respect, value different perspectives, use inclusive language and work in alignment with Deltatre's commitment to diversity and inclusion. At Deltatre, everyone is welcome and celebrated.