Experienced ServiceNow CMDB and ITOM Lead

About Devoteam:

Devoteam is a leading consulting firm focused on digital transformation. We help our clients leverage technology to achieve their business goals.

Our longstanding partnerships with leaders like AWS, Google Cloud, Microsoft, and ServiceNow amplify our capabilities, allowing us to deliver top-tier expertise and award-winning services. We complement these partnerships with in-depth Cyber, Data & AI, Software development and multi cloud expertise.

For 30 years, we have always been guiding our customers on the next tech wave. Devoteam has guided organizations through the Internet and cloud. The next revolution? AI.

With 11,000 tech natives working in 25+ countries, we bring you highly skilled IT experts across Europe

At Devoteam, tech is in our DNA, and it’s the people we empower with tech. Now, with responsible AI, we’re ready to unlock a future where technology drives positive change.

We are seeking a talented and experienced ServiceNow CMDB and ITOM lead to join our team. As a key member of our team, you will be responsible for designing, implementing, and CMDB/CSDM and ITOM processes within the ServiceNow platform.

• Design and implement ServiceNow CMDB/CSDM and ITOM solutions to support our customer’s business needs and objectives;
• Collaborate with stakeholders to gather requirements and define CMDB and ITOM strategies aligned with business goals;
• Configure ServiceNow Discovery and Service Mapping modules;
• Integrate CMDB with other ServiceNow modules;
• Provide technical leadership and guidance during CMDB and ITOM implementation projects;
• Supervise developers, ensuring quality and timely delivery of development tasks;
• Conduct hands-on development of Discovery and Service Mapping modules, including pattern customization and development.

• Good knowledge and understanding of IT environments (onPrem + Cloud-based);
• ServiceNow Certified Implementation Specialist (CIS) in CMDB, Discovery and Service Mapping is highly preferred;
• Minimum of 5 years of experience designing and implementing ServiceNow CMDB and ITOM solutions in enterprise environments;
• Strong understanding of ITIL principles, ITSM processes, and IT operations;
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues;
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization;
• Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously;
• Proven team player;
• Fluent in Dutch or French and a good level of English.

Why choose us?

• Cutting-edge Technology: Embrace the latest advancements in IT and digital technologies as we constantly innovate to stay ahead of the competition. Our commitment to adopting state-of-the-art tools and methodologies ensures that you'll work on projects at the forefront of the industry.
• Entrepreneur mindset: We value our people over processes. You will develop and grow in an agile and ambitious company where it’s okay to take risks, make mistakes and change plans to find transformative solutions. At the same time, you will learn from the best, building relationships and skills that will last your entire career.
• Endless Learning Opportunities: We value personal and professional growth. Through workshops, conferences, and certifications, we offer the resources needed to expand your skill set and reach new heights in your career. Trainings on ServiceNow and AI technologies are provided.
• Connect with amazing people: You will become part of a network of +10,000 Devoteamers spread over 20 countries.
• Collaborative Culture: Teamwork is at the heart of our organization. You'll be working side by side with a diverse group of IT experts who share your passion for excellence and will inspire you to think outside the box.
• Impactful Projects: Tackle real-world challenges that matter! From revolutionizing business processes to developing innovative solutions, you'll have the chance to make a genuine and positive impact on our clients and the community.
• Work-Life Balance: We believe in a healthy work-life balance, ensuring that you have time to unwind, pursue your hobbies, and spend quality time with loved ones.
• Inspiring and eco-friendly workplace: We just moved to an amazing new building. We believe an inspiring workspace fuels creativity and fosters a positive work culture, allowing our employees to reach their full potential. The Wings building is also designed with eco-friendly features and energy-efficient systems. By reducing our ecological footprint, we are contributing to a greener future and aligning our business practices with our environmental values. The building is also very easily accessible by public transportation.
• Competitive package: We offer a competitive salary package with additional benefits like a company car, smartphone, medical insurance, pension plan, net allowance, laptop, meal vouchers, etc. We review our salary grid twice a year to ensure we are in line with the market.

At Devoteam, we combine strong values - respect, frankness, ambition, entrepreneurship & collaboration - with a fun environment that empowers you to innovate and succeed.

>>> Does all this sound compelling to you? Go for it and click that apply button!