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Director Operations

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Bachelor's Degree • 1 day ago
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Salary
≈ $21k – $50k per year (Estimated)
Location
In office (Hyderabad)
Seniority
Architect · 10+ years exp

Confirmed on the employer's own hiring board on Sep 29, 2026. First seen by Alion on Sep 28, 2026. Digitide Solutions scores B on the Alion truth index.

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Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020
Tech stack of Digitide Solutions
As the Director of Operations, you will be responsible for overseeing and optimizing the back-office operations of Digitide Solutions Limited's CLM Domestic Diversified department. Your primary goal is to enhance operational efficiency, streamline processes, and ensure exceptional client service. You will lead a team of operations professionals, providing strategic direction and guidance to achieve our business objectives.
  • Lead and manage the operations team, providing clear direction and mentorship.
  • Develop and implement strategies to improve operational efficiency and reduce costs.
  • Ensure compliance with regulatory requirements and internal policies.
  • Oversee the accurate and timely processing of client transactions and requests.
  • Monitor and analyze key performance indicators to identify areas for improvement.
  • Collaborate with other departments to align operations with business goals.
  • Implement process improvements and automation to enhance productivity.
  • Manage relationships with external vendors and service providers.
  • Ensure a high level of client satisfaction through prompt and effective service delivery.
  • Stay updated on industry trends and best practices, and implement innovative solutions.
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum 10 years of experience in operations management, with a proven track record.
  • Strong leadership and team management skills, with the ability to motivate and inspire.
  • Excellent problem-solving and analytical skills, with a data-driven approach.
  • Proficiency in using operations management software and tools.
  • Strong communication and interpersonal skills, with the ability to build relationships.
  • Ability to work independently and manage multiple projects simultaneously.
  • Experience in the financial services industry is preferred.
  • Strong organizational skills and attention to detail.
  • Willingness to adapt to a dynamic and fast-paced work environment.
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