Sales Operations Lead

About the Role

We are seeking an experienced Sales Operations Lead to take ownership of the end-to-end commercial operations lifecycle, from quote creation and procurement through to order fulfilment, invoicing, and customer delivery.

This role is ideal for a highly organised and commercially minded professional with strong experience in sales operations, order management, procurement, and product administration. You will ensure orders are accurate, commercially complete, proactively managed, and delivered on time while maintaining clear communication with customers, suppliers, and internal stakeholders.

About the Client

You will be working with an established technology consultancy with extensive experience delivering technology solutions to organisations across Australia. The organisation focuses on understanding genuine customer needs, solving complex technology challenges, and helping clients maximise the value of their technology investments.

The team values customer focus, accountability, accuracy, collaboration, and continuous improvement, providing an environment where experienced sales operations professionals can make a direct impact on commercial and customer outcomes.

Ideal Profile

Sales Operations & Commercial Experience

• 7+ years of experience in sales operations, product sales administration, procurement, order management, quote creation, or a closely related commercial operations role.
• Proven end-to-end experience managing quotes, purchase orders, supplier coordination, invoicing, order tracking, and product delivery.
• Strong understanding of product, pricing, margin, fulfilment, and commercial administration.
• Experience supporting the Australian market, including familiarity with Australian customers, suppliers, business practices, and commercial processes.

Procurement & Order Management

• Proven ability to coordinate multiple suppliers and customer orders simultaneously.
• Strong experience following up supplier acknowledgements, back orders, shipment dates, delivery timelines, and fulfilment risks.
• Ability to proactively identify delays, discrepancies, and operational issues and drive them through to resolution.
• Experience managing the complete quote-to-cash and procure-to-deliver lifecycle.

Finance & Business Systems

• Working knowledge of invoicing, purchase order matching, reconciliations, and basic bookkeeping or financial processing.
• Experience using Xero or comparable cloud accounting platforms.
• Exposure to HubSpot or another CRM is advantageous.
• Strong proficiency across Google Workspace and collaboration tools, including Gmail, Google Drive, Notion, Microsoft Teams, and Webex.
• Experience with workflow or ticketing platforms is beneficial.

Communication & Personal Attributes

• Excellent written and spoken English, with the ability to communicate professionally with customers, suppliers, distributors, and internal stakeholders.
• Exceptional attention to detail and strong ownership of follow-through.
• Highly organised, proactive, and comfortable managing high volumes of concurrent orders.
• Commercially aware with sound judgement around pricing, margins, documentation, and escalation.
• Calm, solutions-focused, and adaptable when managing delays and competing priorities.
• Customer-focused with strong collaboration skills across sales, finance, suppliers, vendors, and delivery teams.
• Continuous-improvement mindset with a focus on accurate data, reliable processes, and on-time delivery.

Responsibilities

Sales & Commercial Operations

• Own the complete quote-to-cash and procure-to-deliver lifecycle, maintaining visibility from the initial customer request through to final delivery and invoicing.
• Create accurate product and service quotes by validating pricing, availability, lead times, commercial terms, and customer requirements.
• Maintain accurate product, customer, quote, order, and supplier information across relevant CRM, finance, and workflow systems.
• Manage daily sales and operations inboxes, prioritising urgent requests and ensuring actions and commitments are followed through.

Procurement & Supplier Management

• Raise, issue, and track purchase orders while confirming supplier acceptance and following up outstanding acknowledgements.
• Coordinate procurement activities across distributors, vendors, and suppliers.
• Proactively manage back orders, shipment dates, pricing discrepancies, shortages, delays, and fulfilment risks.
• Maintain strong supplier relationships and ensure procurement activities progress according to agreed requirements.

Order Fulfilment & Customer Delivery

• Maintain comprehensive order tracking covering quote status, purchase orders, supplier ETAs, shipment progress, delivery confirmation, and invoicing.
• Coordinate dispatch, freight, delivery requirements, and proof of delivery to ensure products reach customers within agreed timeframes.
• Keep customers informed of order confirmations, expected delivery dates, changes, delays, and completion through clear phone and email communication.
• Proactively manage customer expectations and resolve delivery-related issues.

Invoicing & Financial Operations

• Process supplier invoices promptly and accurately match them against purchase orders and receipts.
• Investigate and resolve invoice and procurement discrepancies.
• Generate corresponding customer invoices without unnecessary delays.
• Monitor outstanding customer invoices, supplier bills, and reconciliations to maintain accurate financial records.
• Maintain accurate financial and sales information within Xero and relevant business systems.

Reporting & Continuous Improvement

• Coordinate software subscriptions, licence renewals, and recurring charges, ensuring renewal dates, quantities, costs, and customer billing remain accurate.
• Prepare commission reports and operational reporting for leadership.
• Identify bottlenecks, aged orders, invoice gaps, delivery risks, and other operational issues.
• Recommend and implement improvements to sales operations, procurement processes, documentation, and controls to improve accuracy, visibility, efficiency, and customer experience.

How we take care of our team

Get paid in Australian Dollars

Medical insurance from day one for you + spouse (or parents if unmarried)

Generous OPD coverage from doctor visits to all your medical needs

Home office setup allowance to build your ideal workspace

Internet allowance to keep you connected

Gym & wellness allowance to stay fit and balanced

Work hard, play hard - regular team events & engagement activities

Diji Assist - Mental health & counseling support when you need it

We invest in you - reimbursement for industry certifications

Open-door culture - your ideas and feedback always matter

Flexible work - home or office, wherever you do your best work

Rewards & recognition that actually recognize you

Great christmas & financial year-end parties to unwind with your loved ones