Cloud Engineering and Reliability Manager

DRB Systems (“DRB”) is the leading provider of technology-enabled devices and software solutions to the North American car wash industry.

JOB PURPOSE

The Manager, Cloud Engineering and Reliability provides strategic and operational leadership for DRB’s cloud infrastructure, platform operations, and systems engineering capabilities. This role leads and develops a high-performing team responsible for delivering secure, scalable, reliable, and cost-effective cloud services that support DRB products, customers, and business operations. The Manager establishes priorities and engineering standards, advances automation and observability, strengthens resilience and disaster recovery, and partners across Product, Engineering, Security, Support, and business teams to improve service performance and delivery outcomes. The role is accountable for team development, operational excellence, cloud governance, vendor management, capacity planning, and measurable improvement in availability, security, scalability, and cost efficiency.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential function at a satisfactory level. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Leads, coaches, and develops a team of Cloud Systems Engineers, establishing clear goals, priorities, performance expectations, development plans, and accountability for results.
• Defines and executes the cloud engineering roadmap in alignment with DRB business priorities, product roadmaps, customer commitments, security requirements, and engineering objectives.
• Oversees the reliability, availability, scalability, performance, security, and cost effectiveness of cloud infrastructure and shared platform services.
• Establishes engineering standards and operational practices for cloud architecture, infrastructure provisioning, configuration, access, monitoring, backup, recovery, patching, and lifecycle management.
• Drives Infrastructure as Code, configuration management, automated provisioning, deployment automation, and self-service capabilities to improve consistency, speed, and control.
• Advances observability through monitoring, logging, alerting, dashboards, service-level indicators, and actionable operational metrics.
• Owns disaster recovery and business continuity readiness for cloud services, including recovery objectives, testing, remediation, and executive reporting.
• Partners with Product, Software Engineering, Architecture, Security, Quality Assurance, Support, and business leaders to plan capacity, resolve dependencies, and deliver strategic initiatives.
• Establishes and monitors service-level objectives, service-level agreements, key performance indicators, incident trends, cloud consumption, and budget performance.
• Serves as the management escalation point for critical incidents and complex technical challenges, ensuring clear ownership, timely communication, effective restoration, and corrective-action follow-through.
• Promotes disciplined incident, problem, and change management practices, including post-incident reviews and elimination of recurring failure patterns.
• Manages cloud vendors and technology partners, including service performance, contract support, licensing, renewals, and escalation management.
• Leads cloud financial management and optimization efforts, including forecasting, tagging, allocation, rightsizing, commitment planning, and identification of waste or underutilized resources.
• Ensures cloud services follow applicable security, compliance, risk-management, and governance requirements in partnership with Security and other control functions.
• Owns team workforce and capacity planning, including hiring, skills development, succession planning, contractor or partner strategy, and resource allocation.
• Contributes to annual operating plans, strategic plans, cloud and tooling investments, departmental budgets, and business cases.
• Evaluates emerging cloud, DevOps, platform engineering, and site reliability practices and introduces improvements that deliver measurable business and operational value.
• Represents Cloud Engineering in executive, customer, vendor, audit, architecture, and cross-functional forums as needed.

SUPERVISORY RESPONSIBILITIES:

This role has direct reports

HUMAN RELATIONS:

This position interacts regularly with internal and external customers, executive and functional leaders, Product and Engineering teams, Security, Quality Assurance, Support, vendors, implementation teams, and other Vontier operating companies. The role must influence effectively across organizational boundaries and communicate technical risk, service performance, cost, and operational priorities in clear business terms.

MINIMUM REQUIREMENTS:

EDUCATION PREFERRED: Bachelor’s degree in Computer Science, Information Technology, Engineering, Management Information Systems, or a related field, or equivalent practical experience.

EXPERIENCE REQUIRED: 5+ years of progressive experience in cloud infrastructure, systems engineering, DevOps, platform engineering, site reliability engineering, or a related discipline, including 2+ years of people leadership experience. Experience with AWS, Azure or another enterprise cloud platform is required.

CERTIFICATIONS PREFERRED: AWS or Azure certification or a comparable cloud, DevOps, security, or infrastructure certification.

REQUIRED SKILLS & CAPABILITIES

• Leadership and development of high-performing cloud infrastructure, DevOps, platform engineering, site reliability, or systems engineering teams.
• Strong knowledge of enterprise cloud services, architecture patterns, networking, identity and access, compute, storage, databases, backup, and recovery.
• Experience with Infrastructure as Code and automation tools, along with modern CI/CD and configuration-management practices.
• Experience establishing monitoring, logging, alerting, observability, service-level objectives, and operational performance measures.
• Working knowledge of cloud security, compliance, governance, risk management, and least-privilege access practices.
• Experience leading incident response, problem management, root-cause analysis, disaster recovery testing, and operational improvement.
• Ability to manage cloud costs, budgets, forecasts, vendor relationships, contracts, and optimization initiatives.
• Ability to translate business priorities and technical risk into clear roadmaps, operating plans, investment recommendations, and measurable outcomes.
• Strong communication, collaboration, stakeholder management, analytical thinking, and executive presentation skills.
• Ability to manage multiple concurrent initiatives and make sound decisions when requirements, timelines, service conditions, or risks are changing.

ABOUT VONTIER

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies-Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems-are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as “Vontier Company.”

Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation in the application or interview process, you may contact us by e-mail [email protected].

Equal Opportunity Employer