Analyst II Infrastructure Services

Job Description:

Key Responsibilities:

• Support and troubleshoot enterprise macOS endpoints, including performance, application, OS, network, security, and user/profile issues.
• Support both Apple Silicon and Intel-based Macs and macOS upgrades/readiness.
• Work with endpoint management platforms such as Jamf Pro, Microsoft Intune, or equivalent MDM/UEM tools.
• Use Nexthink for device health, performance, application, and employee-experience monitoring.
• Develop and maintain Nexthink Investigations, Dashboards, Alerts, Campaigns, and Remote Actions.
• Identify recurring Mac issues and implement proactive monitoring and automated remediation.
• Develop Bash/Shell scripts for data collection, troubleshooting, and remediation.
• Work with Service Desk, EUC, Endpoint Management, and Application Support teams to improve endpoint experience.

Mandatory Skills:

• 2–4 years of hands-on macOS support/engineering experience in an enterprise environment.
• Strong macOS troubleshooting and command-line skills.
• Good Bash/Shell scripting knowledge.
• Experience with Jamf Pro, Microsoft Intune, or similar endpoint management tools.
• Knowledge of device configuration, application deployment, patching, and compliance.

Preferred Skills:

• Hands-on knowledge of Nexthink, particularly:
• Investigations and Dashboards
• Remote Actions
• Campaigns and Alerts
• Device/application performance analytics
• DEX monitoring and proactive remediation
• Python, PowerShell, or JavaScript knowledge is an added advantage.

Skills

Bash, Intune, Jamf, MDM, Shell, UEM, macOS