Operations Manager

Job Title: Operations Manager

Organisation: E-Bus Xpress

Duty Station: Kampala, Uganda

About Organisation:

E-Bus Xpress is a reliable electric mass transportation in Uganda and across Africa, where every career journey helps get passengers to their destination safely and comfortably.

Job Summary: The Operations Manager provides strategic leadership and oversight of E-Bus operations to ensure safe, reliable, efficient and cost-effective public transport services. The role oversees fleet deployment, charging infrastructure, maintenance and repairs and spare-parts management. The role ensures continuous transport service reliability and resource utilization. It also drives operational performance, regulatory compliance, business continuity and capacity development in support of passenger needs and the Company’s growth objectives.

Key Duties and Responsibilities:

• Operations Strategy, Planning and Service Delivery: Provide strategic direction and leadership for the Operations Department, aligning operational priorities with the Company’s Corporate Strategy and Business Plan.
• Drive the development, execution, and review of operational plans, service delivery strategies, fleet sizing, and capacity management.
• Oversee bus operations to optimize fleet utilization, maintain high service reliability, and respond dynamically to passenger demand.
• Serve as key operational advisor to the Managing Director providing actionable guidance on fleet requirements, route expansion, infrastructure, and risk management while scaling operational capacity to support geographic and volume growth.
• Lead resource planning for the Department.
• Fleet Deployment and Operational Performance: Lead the strategic allocation and deployment of buses across routes, depots, and terminals to maximize fleet utilization and coverage.
• Ensure scheduling aligns precisely with passenger demand, route constraints, vehicle readiness, charging needs, and service schedules.
• Establish robust tracking mechanisms to monitor fleet availability, route performance, and service reliability metrics.
• Fleet Reliability, Charging and Maintenance Oversight: Coordinate maintenance strategies, charging operations, and technical teams to maximize fleet readiness and eliminate service disruptions.
• Oversee the daily operation of charging infrastructure to sustain fleet growth.
• Streamline workshop schedules, repairs, and emergency dispatch to minimize (Vehicle Off-Road) VOR duration.
• Establish strict operational targets for turnaround times, charging availability, and reliability.
• Collaborate across dispatch, maintenance, and charging functions to ensure 100% of deployed buses meet strict safety and operational charge requirements.
• Spare Parts, Assets and Operational Resource Management: Provides strategic oversight for the planning, availability, storage, and distribution of spare parts, consumables, tools, and key resources necessary to support fleet operations.
• Maintains high availability of critical inventory while optimizing working-capital investment and enforcing robust controls for inventory accuracy, quality assurance, and traceability.
• Additionally, ensures all operational assets, facilities, equipment, and charging infrastructure are appropriately safeguarded, maintained, and utilized cost-effectively alongside labor and energy resources.
• Operational Safety, Quality and Compliance: Champion a culture of safety, service excellence, and regulatory compliance across all workshops, terminals, charging stations, and fleet operations.
• Enforce strict adherence to road, occupational health and safety (OHS), environmental, and labor regulations.
• Implement rigorous operational controls, standard operating procedures, and safety audits to protect passengers, staff, assets, and infrastructure.
• Drive comprehensive incident investigations, root-cause analyses, and corrective action plans for defects and safety events.
• Oversee operational record-keeping and performance analytics to deliver transparent, actionable reporting for executive decision-making.
• Any Other Duties: Any other duties assigned by your Supervisor.

Emotional Responsibilities

• This role requires sustained focus, sound judgement, resilience, and the ability to remain calm under pressure while managing daily operations, resolving service disruptions, and leading operational teams.
• Demonstrate Sound Judgement and Emotional Resilience: Demonstrate sound judgement, decisiveness, resilience, and composure when responding to service disruptions, accidents, fleet shortages, charging constraints, and other high-pressure operational situations.
• Maintain Integrity and Accountability: Maintain integrity, objectivity, and accountability in reporting fleet availability, operational performance, incidents, and other matters affecting Company service delivery
• Leadership and Team Development: Provide clear direction, delegate responsibility appropriately, coach and support direct reports, review performance, address capability gaps and foster accountability, collaboration and succession across operations teams.
• Customer, Operator and Partner Engagement: Engage transport operators, customers, utilities, regulators, local authorities, suppliers and contractors professionally; listen to concerns; communicate expectations and decisions clearly; and maintain confidence during routine and disrupted operations.

Social Responsibilities

• This role requires effective leadership, collaboration, and interpersonal skills to build productive relationships with employees, customers, regulators, suppliers, and other stakeholders while promoting teamwork and high-quality service delivery.
• Promote Teamwork and Accountability: Lead the Department in a manner that promotes teamwork, accountability, discipline, mutual respect, and the collective achievement of operational objectives.
• Champion Customer Service Excellence: Promote a strong customer and passenger service culture by ensuring operational decisions prioritise safety, reliability, accessibility, and quality of service.
• Build and Sustain Stakeholder Relationships: Build and sustain effective working relationships with employees, regulators, transport authorities, utility providers, suppliers, service providers, and other operational stakeholders.

Qualifications, Skills and Experience:

• Education
• Bachelor’s Degree (Honors) in Mechanical Engineering, Electrical Engineering, Automotive Engineering, Transport Engineering, Industrial Engineering, Transport and Logistics or Equivalent from a Recognized Academic Institution.
• Master’s Degree in Transport and Logistics Management, Transport Engineering, Operations Management, Mechanical Engineering, Electrical Engineering, Automotive Engineering, Industrial Engineering or an equivalent relevant field from a recognised academic institution.
• Professional Certification in Transport and Logistics (CILT), Fleet Management, Transport Operations Management, or an equivalent relevant field.
• Additional training in electric vehicle operations, fleet maintenance management, occupational health and safety, and road safety management is an added advantage
• Experience: Applicant should have at least Five (5) Years of Experience in Commercial Fleet Operations & Management, Public Transit Networks, Transport Operations & Management, Fleet Tracking & Monitoring , Service, Maintenance & Repairs, Electric Mobility, Charging Infrastructure, Procurement & Logistics in a Reputable Organization
• Continuous Professional Development: Certificates in at least Two (2) relevant fields (e.g., Fleet Telemetry, Fleet Management, Electric Vehicle (EV) Technology , Charging Infrastructure, Project Management, Operations Management, Safety & Compliance or equivalent).
• Professional Membership: Full Membership to a Relevant Professional Body (Chartered Institute of Logistics and Transport (CILT), Engineers Registration Board of Uganda or equivalent) and in Good Standing.
• Operations Management: Ability to plan, coordinate and optimise complex transport operations, fleet resources and service-delivery requirements.
• Fleet Telemetry, Tracking & Management: Advanced proficiency in utilizing tracking systems (such as GPS/IVMS) and fleet telemetry to oversee vehicle movements, optimize fleet allocation, ensure route adherence, and minimize asset downtime.
• Electric Mobility Operations: Good understanding of electric vehicle operations, charging infrastructure, fleet maintenance and associated operational requirements.
• Operational Planning and Analytics: Ability to interpret operational data, passenger demand, fleet performance and service information to support planning and decision-making.
• Procurement Planning & Inventory Management: Full conversance with Public Procurement and Disposal of Public Assets (PPDA) regulations, alongside demonstrated ability to perform procurement planning, inventory management, and effective resource allocation.
• Legal, OHS & Regulatory Compliance: Deep knowledge of national traffic rules and regulations, transport sector compliance, and implementation of Occupational Health and Safety (OHS) standards, environmental safety, and emergency response protocols across operations.
• MONTHLY KEY PERFORMANCE INDICATORS (KPIs) FOR THE OPERATIONS MANAGER AT E-BUS XPRESS
• Fleet Utilisation: Achieve a fleet utilisation rate of at least 95%, ensuring that available buses are deployed and operated in accordance with approved service schedules, operational requirements, and passenger demand while minimizing idle fleet capacity.
• Service Delivery: Achieve at least 98% compliance with approved service schedules by ensuring that planned bus deployments, route operations, and scheduled trips are executed in accordance with operational plans, with minimal service disruptions or cancellations.
• Fleet Availability: Maintain a Vehicle Off-Road (VOR) rate of not more than 5%, ensuring that at least 95% of the fleet remains operationally available through effective maintenance planning, timely repairs, and efficient asset management.
• Charging Network Availability: Maintain at least 98% availability of charging infrastructure by ensuring charging stations remain fully operational, faults are promptly addressed, and adequate charging capacity is available to support uninterrupted fleet operations.
• Maintenance Performance: Achieve at least 95% compliance with approved preventive maintenance schedules by ensuring that all planned maintenance activities are completed within the prescribed timelines, thereby maximizing fleet reliability and minimizing unplanned breakdowns.
• Spare Parts Availability: Maintain at least 95% availability of critical spare parts required for fleet maintenance by ensuring timely procurement, optimal inventory levels, and uninterrupted supply to support maintenance and repair activities.
• Operational Safety: Maintain a road traffic incident rate of less than one (1) incident per 10,000 kilometres operated, while ensuring full compliance with road safety regulations, operational procedures, and Quality, Health, Safety and Environment (QHSE) standards across all operations.

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

Click Here

Deadline: 30th October 2026

NB: Only shortlisted candidates will be contacted.

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Level of Education: postgraduate degree

Work Hours: 8

Experience in Months: 60