Supply Chain Operation Manager

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to Supply Chain Operation Manager in Eaton’s Electrical Business, based in New Taipei. Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What you’ll do:

The Supply Chain Operation Manager will lead and develop SCM & customer service team with strong competency in sales forecasting and meeting customer satisfaction in Taiwan.

• Lead a team responsible for a team of CSR & SCM, responding timely to client requests, review and ensuring customer orders are processed with speed and in compliance with internal and external policies etc.
• Directly supervises customer service team, inclusive of training, planning, coaching, assigning, directing work, and appraising performance.
• Monitors and coordinates all customer service activities, inclusive of tracking all order status, backlog liquidation,deliveries and customer billing.
• Works collaboratively across multiple functions to determine how and where improvements can be made to increase performance of the team and customer satisfaction.
• Strong managerial skills to be able to prioritize time commitments, long term process improvement, and shorter-term delivery yield improvement initiatives.
• Continually seeks for waste elimination, process automation opportunities to achieve process standardization with speed and accuracy.
• Develop and implement customer service policies and procedures to support new business initiatives.
• Partner with country leader and Sales team to forecast or deliver monthly sales targets.
• Define and implement processes to support internal and external customer needs.
• Think and act strategically: Builds strong customer relationships and anticipates/delivers customer centric solutions; Grows the business and outperforms our markets.
• Consistently achieves results, even under adverse circumstances; continuously improve customer satisfaction.
• Builds a pipeline of high performing, diverse teams and optimize the order fufillment process.
• Be passionate for the customer service activities, conveying optimism about the future and its possibilities
• Sets expectations high and galvanizes the team to achieve them; effectively prioritizes and acts with speed and focus to drive the customer service improvement.
• Promote a positive and trusting working environment that enables and encourage teamwork and performance
• Learns quickly when facing new situations
• Play by the rules and act with integrity; creates an atmosphere that encourages employees to speak up about ethics concerns.
• To be committed & responsible for Quality Management System:
• Implement the process approach and risk-based thinking
• Provide the necessary support to fully implement and sustain the QMS
• Communicating to the organization the importance of conforming to QMS requirements
• Ensuring the QMS meets its goals
• Engage, direct, and support individuals contributing to the QMS
• Create a culture of continuous improvement

Qualifications:

• Bachelor degree in business, marketing, electrical or related areas preferred
• 5+ years supervisory experience with proven track record in managing a customer service team
• Familiar with SAP system, preferably on SD module
• Proven competencies in Customer Service, Order Fulfillment, Supply Chain Management, Sales or other related functional background
• Possess Knowledge of customer contracts and terms
• Possess Knowledge on Incoterms 2020 and handling Letter of Credit
• Committed and dedicated to customer satisfaction
• Empathetic to clients’ needs
• Excellent listening skills
• Articulate and effective communicator
• Comfortable presenting to peers
• Flexible and adaptable
• Ability to establish and maintain strong relationships
• Excellent customer service skills
• Demonstrated supervisory skills
• Ability to learn complex material and train others
• Excellent problem solving, decision-making, planning, organization and time management skills

At Eaton, we don’t just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.