Workforce Counselor

Job Description:

Title: Workforce Counselor

Salary: $45,000

Classification: Non-Exempt

Scope of Position: Assess jobseekers and determine the most appropriate path to return to work. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.

Responsibilities:

• Provide individualized case management and career counseling to participants in all areas related to gaining and/or retaining employment and career advancement
• Complete necessary WIOA data entry requirements in CWDS
• Coordinate with program leadership to prepare performance reports, suggest program innovations and improvements, and celebrate participant successes
• Maintain participant files in accordance with state and local regulation
• Develop and update a customized service plan to align with participant employment and training goals
• Follow-up with partner agencies to ensure successful engagement in prescribed support services
• Counsel, motivate and encourage assigned caseload of participants to develop and guide through a customized career pathway and training opportunities
• Maintain organized tracking by documenting all participant interactions, contacts, activities, case notes, and files
• Provide the support that participants need to overcome barriers and reach their employment/educational goals
• Monitor participant progress via outreach, at least monthly, to ensure successful employment and training outcomes
• Offer follow-up support services to help participants retain employment or educational goals to ensure that performance measures are met
• Assist in the outreach and recruitment of new participants
• Explain the program’s eligibility requirements to perspective participants
• Determine program eligibility and ascertain required documentation
• Complete intake assessments with all eligible participants to determine fit for the program. This includes assessing their motivation, commitment, and their basic skill levels.
• Ensure the required enrollment paperwork and documentation is completed and located in the participant files
• Document services provided in digital management system
• Document basic skills and career assessment information in participant files
• Maintain data on employment, education, retention and other performance measure requirements
• Attend all staff meetings in order to contribute to program issues and update on agency issues
• Attend scheduled in-service training in order to develop professional skills
• Other opportunities as available

Education and Experience Requirements:

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Bachelor’s degree in human services, business, education, training or related area is preferred
• Previous customer service experience required
• Working knowledge of MS Windows, Word and Excel

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.