System Analyst

Role Overview :

We are looking for a System Analyst to join our Global Applications team and take ownership of the day-to-day administration, support, monitoring, and continuous improvement of an enterprise Advanced Pricing platform. The platform is a business-critical solution used across 10+ countries for price computation, pricing management, and commercial processes. It is highly automated, data-driven, cloud-enabled, and integrated with enterprise data platforms and other business systems.

Key Responsibilities :

Application & Platform Support :

- Manage the day-to-day operations and technical support of the Advanced Pricing platform.

- Monitor platform availability, performance, utilization, and overall system health.

- Ensure platform services and functionalities operate reliably.

- Manage application configurations, user access, and platform administration.

- Coordinate application maintenance, upgrades, and scheduled activities.

Integration & Data Services :

- Monitor and support APIs, system interfaces, interoperability layers, and connected data services.

- Monitor data ingestion, data processing, and automated data pipelines.

- Investigate and resolve data-related issues in collaboration with Data Owners and technical teams.

- Handle exceptions and failures in automated data-processing routines.

- Troubleshoot issues across integrated applications and downstream/upstream systems.

Incident & Problem Management :

- Manage incidents, problems, service requests, and production issues.

- Perform root-cause analysis and coordinate resolution of application defects and technical issues.

- Work with Infrastructure, Data Platform, and third-party support teams to resolve complex issues.

- Track and ensure timely resolution according to agreed SLAs and support processes.

Monitoring & Continuous Improvement:

- Monitor platform performance, resources, capacity, and utilization.

- Identify recurring issues and proactively recommend improvements.

- Analyze bugs, defects, and deficiencies and coordinate their resolution.

- Contribute to the platform roadmap and technical solutioning for new business requirements.

- Support continuous improvement and maturity of application services.

Documentation & Knowledge Management:

- Maintain accurate technical and platform documentation.

- Develop and maintain knowledge articles, tutorials, work aids, and user learning materials.

- Ensure platform configurations, processes, and operational procedures are properly documented.

What We're Looking For:

Must-Have Skills:

- 3+ years of experience in application support, system analysis, cloud platform management, or enterprise application management.

- Strong experience in production/application support within complex IT environments.

- Hands-on experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.

- Experience supporting API integrations, system interfaces, and connected applications.

- Understanding of data integration, data ingestion, data processing, or automated data services.

- Strong troubleshooting and root-cause analysis skills.

- Experience with incident, problem, and service-request management.

- Experience working with distributed IT teams and third-party technology/service providers.

- Good understanding of software development methodologies such as Agile/Scrum.

- Strong testing and debugging capabilities.

- Excellent communication skills with strong written and spoken English.

Good to Have:

- Experience with integrations involving enterprise applications such as SAP, Salesforce, Microsoft Dynamics, ERP/CRM systems, data platforms and data pipelines, API management platforms, and monitoring and observability tools.

- Experience with PROS, pricing platforms, CPQ, commercial applications, or revenue/pricing solutions would be an added advantage.

Education:

- Bachelor's degree in Computer Science, Industrial Engineering, Information Technology, or a related technical discipline.

- Strong understanding of data modeling, automated data services, cloud technologies, and system integrations.

Skills

System Analyst, API, SQL, Cloud, Salesforce, ERP, CRM