IT Executive

Job Responsibilities

• Provide day-to-day IT support and troubleshoot hardware, software, network, Microsoft 365 and end-user issues.
• Manage user accounts, access rights, endpoint devices, and employee IT onboarding and offboarding.
• Manage IT assets, including inventory, equipment issuance, replacement and disposal.
• Coordinate with IT vendors and service providers on incidents, maintenance, system support and issue resolution.
• Provide operational support for Town Council business applications and IT infrastructure.
• Support cybersecurity activities, including security incidents, patching, endpoint compliance and security awareness.
• Maintain IT documentation and support IT audits, governance and compliance activities.
• Participate in IT projects, system implementations, process improvements and digitalisation initiatives.
• Liaise with HQ IT and relevant stakeholders on IT operations and technology initiatives.
• Leverage AI and digital tools, including Microsoft Copilot, to improve productivity, documentation and work processes.

Requirements

• Diploma or Degree in Information Technology, Computer Science or a related discipline.
• Minimum 3 years of relevant hands-on experience in IT support, IT operations, system administration or a similar role.
• Good working knowledge of Windows, Microsoft 365, networking and end-user computing.
• Experience with Microsoft Entra ID, Intune, endpoint management and cybersecurity tools.
• Experience with Microsoft Power Automate and/or Power BI for process automation, reporting or data visualisation would be an added advantage.
• Tech-savvy and comfortable using AI tools such as Microsoft Copilot for productivity, problem-solving and day-to-day work.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and take ownership of issues through resolution.
• Good communication and interpersonal skills, with the ability to work effectively with users, vendors and stakeholders.
• Service-oriented, organized and willing to learn and adopt new technologies.

Skills

Microsoft 365, Onboarding, Mac, Technology Expertise, Housekeeping, Laptops, Windows Intune, Loans, Windows Security, Computer Science, Security Management, Public Relations, Town Planning, Microsoft Word, Endpoint Security, Computer Literacy, IT Asset Management, Able To Work Independently, Data Visualisation