IT Support Specialist

About Us

We offer comprehensive HVAC, building automation system, facilities, and energy solutions. From design to delivery, our solutions are tailored to the specific needs of high-profile organizations in commercial buildings, data centers, industrial facilities, and other mission critical sites.

Job Summary

Job Title: IT Support SpecialistDepartment: Information Technology

Reports to: IT ManagerFLSA Status: Non-ExemptLocation: Smyrna, GACompany: EMCOR Services Aircond

Company Overview

EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the Southeast’s largest provider of commercial and industrial heating, ventilating, and air-conditioning (HVAC) services. For over 85 years, Aircond has delivered comprehensive HVAC solutions to businesses, deploying expert field technicians for maintenance, repairs, and energy-efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group, Inc., a Fortune 500 company, Aircond combines deep industry expertise with a commitment to innovation and reliability. Today, we serve single and multi-site clients with a full spectrum of facility services, ranging from HVAC service to complete operations and maintenance solutions. Learn more at www.aircond.com.

Position Summary

The IT Support Specialist serves as the primary point of contact for employee technology support needs and is responsible for delivering timely, customer-focused technical assistance across the organization. This role provides Tier 1 and Tier 2 support for hardware, software, mobile devices, Microsoft 365 applications, user access, and connectivity issues while helping maintain company technology assets and supporting onboarding, offboarding, and technology deployment activities. The ideal candidate combines strong technical troubleshooting skills with excellent customer service, working independently to resolve routine issues while partnering with the IT Manager on larger initiatives, security efforts, and continuous improvement projects. This role reports to the IT Manager. The position is located in Smyrna, GA.

Essential Duties and Responsibilities include but are not limited to the following:

End User Support & Help Desk

• Serve as the first point of contact for employees requiring technical assistance.
• Respond to, troubleshoot, and resolve support requests received through the ticketing system, email, phone, or in person.
• Diagnose and resolve Windows, Microsoft 365, printer, hardware, software, mobile device, VPN, and connectivity issues.
• Provide technical guidance and user support to employees with varying levels of technical proficiency.
• Document support requests, troubleshooting efforts, and issue resolutions accurately and thoroughly.

Technology Deployment & Device Management

• Configure, deploy, replace, maintain, and troubleshoot laptops, desktops, monitors, docking stations, printers, and related peripherals.
• Prepare and provision technology equipment for new employees and support onboarding and offboarding activities.
• Configure, deploy, troubleshoot, and support company-issued iPhones and iPads.
• Assist with Microsoft Intune enrollment, device management, and troubleshooting activities.
• Support device imaging, configuration, deployment, and lifecycle management using Microsoft Autopilot and related tools.

Account Administration & Security Support

• Perform approved password resets, account modifications, security group updates, and other routine user administration tasks.
• Support Active Directory, Microsoft Entra ID, and related user-access activities.
• Assist with endpoint security initiatives, software updates, remediation efforts, and security compliance activities.
• Identify and promptly escalate suspected phishing attempts, malware events, cybersecurity concerns, or other security-related incidents.
• Follow established IT policies, procedures, and security protocols.

Asset Management & Operational Support

• Maintain accurate inventory records for computers, mobile devices, peripherals, and other technology assets.
• Receive, tag, track, recover, redeploy, and dispose of equipment in accordance with company procedures.
• Assist with hardware refresh projects, equipment deployments, inventory audits, and other IT initiatives.
• Perform basic wired and wireless network troubleshooting and escalate complex infrastructure issues when appropriate.
• Support continuous improvement efforts related to technology, user support, documentation, and IT operations.

Other Requirements

• Execute other related duties as needed or assigned to support evolving business priorities.
• Participate in occasional after-hours activities related to equipment deployments, upgrades, or business-critical support needs.
• Maintain confidentiality when working with sensitive systems, employee information, and company data.

Qualifications

• High School Diploma or GED required. Associate degree in Information Technology, Computer Science, related technical field, or equivalent combination of training and practical experience preferred.
• A minimum of one year of experience of experience in IT help desk, desktop support, technical support, or a related hands-on technology role. A minimum of three years is preferred.
• Working knowledge of Microsoft Windows 10/11 and Microsoft 365 applications.
• Experience troubleshooting Dell laptops, desktops, docking stations, printers (PrinterLogic), mobile devices, and common business software.
• Familiarity with Active Directory, Microsoft Entra ID, Microsoft Intune, or similar endpoint and identity management platforms preferred.
• Basic understanding of networking concepts, including TCP/IP, Wi-Fi, VPN connectivity, and network troubleshooting.
• Experience supporting iPhones, iPads, and other mobile devices preferred.
• Experience with Dell business computers or similar enterprise hardware is preferred.
• Experience using help desk or ticket management systems preferred.
• CompTIA A+, Network+, Microsoft Fundamentals, or similar certifications preferred but not required.
• Experience with building access systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Customer service mindset with a positive and proactive approach to problem-solving and the ability to communicate technical information clearly and professionally.
• Self-driven professional with a strong sense of ownership and a disciplined work ethic.
• Ability to work independently on routine issues while recognizing when escalation is appropriate.
• Strong attention to detail and organized.
• Able to manage multiple priorities, prioritize and work effectively, and meet deadlines.
• Commitment to continuous improvement.

Why Join Us?

At EMCOR Services Aircond, you’ll be part of a team that values integrity, safety, empowerment, teamwork, and continuous improvement. We offer careers where good work is valued, respected, and rewarded and you will have the ability to make a meaningful impact in a growing organization.

PHYSICAL DEMANDS: While performing the duties of this job, the employee frequently is required to sit and use hands to operate computer keyboard and telephone. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT:

This position works in a typical office environment. The noise level in the work environment is usually moderate.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.

Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.