I2P Team Lead

Your Role:

• Supervise direct reports assigned to Accounts Payable tasks to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.
• Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas
• Manage and resolves escalated customer complaints or queries within the turn-around time agreed.
• Monthly review of Key Performance Indicators (KPI) reports to track the Team’s Performance. Execute corrective actions to maintain adherence to KPIs.
• Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
• Manage and communicate individual associate performance and areas for improvements. Do regular coaching and mentoring to ensure associate growth and development.
• Execute training or arrange training requirements as deemed necessary. Review and update training plan and training materials for new hire to ensure coverage of whole process and country specific requirements.
• Manage behavioral issues of Team and recommends appropriate corrective action.
• Able to drive process improvements and projects to align with the Organization’s objectives.
• Provide operational visibility to management and key stakeholder thru periodic operational performance review.
• Strong collaboration with other internal or external Teams to address operational issues and challenges.
• Drive SOP, Policy and Work Instruction completion and regular updates for compliance.
• Execute other tasks and projects that may be assigned.

Who you are:

• Bachelor Degree Holder
• With extensive background and experience in the Accounts Payable end to end process, Accounting concepts and reports analysis, GRIR/Vendor Account and other AP reconciliation.
• Capable in providing high-quality reporting and advanced analytics to enable data driven decision making
• Keen on financial data and information thru analysis and able to identify accounting irregularities.
• Demonstrates strong expertise and knowledge working with SAP, Oracle, Ariba or other ERP systems
• Good communication (oral and written) and Interpersonal skills with ability to work collaboratively with both internal and external stakeholders to achieve the organization’s objective
• Demonstrates strong leadership and behavioral skills --such as coaching, interview, strategic decision making, negotiation skills, etc.
• Proven experience effectively working with direct reports on career development and making a positive impact on team morale, sense of belonging and participation
• Able to provide appropriate technical and inquiry support to internal customers or end users
• Experience working in a Shared Services Center or BPO environment is highly preferred.

Years of Experience

• At least 5 years in Accounts Payable end to end operations (Invoice Processing, Payments, Issue Resolution and Reporting and Reconciliation)
• Minimum 4 years of supervisory/Team Lead experience.