Systems Support Engineer

In This Role, Your Responsibilities Will Be:

• Serve as the voice of the customer, ensuring customer feedback, challenges, and opportunities are effectively communicated across engineering and business teams.
• Provide first-line technical support, guidance, and training to customer personnel.
• Investigate, troubleshoot, reproduce, document, and coordinate resolution of hardware and software issues.
• Partner with cross-functional teams to drive timely and effective issue resolution.
• Participate in engineering design and project review meetings, providing recommendations that enhance serviceability and supportability.
• Maintain accurate service records, technical documentation, and status reporting.
• Support the installation, repair, maintenance, and upgrade of automated test systems and associated products.
• Assist with customer onboarding, training programs, and knowledge transfer activities.
• Deliver post-deployment consulting and technical recommendations to improve system uptime, reliability, and overall user effectiveness.
• Contribute to continuous improvement initiatives that enhance support processes, product quality, and customer satisfaction.

Who You Are:

You build partnerships and work collaboratively with others to meet shared objectives. You actively seek diverse perspectives and use them to strengthen decision-making and problem solving. You persist through challenges and remain focused on delivering successful outcomes, even in complex situations. You adapt your approach to meet the needs of different stakeholders while maintaining a strong commitment to customer success and continuous improvement.

For This Role, You Will Need:

• Degree in Computer Engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or a related technical field, or equivalent combination of education and experience.
• Experience supporting, developing, or maintaining automated test and measurement systems in a customer-facing environment.
• Ability to obtain and maintain a DoD Secret Clearance.
• Strong understanding of test engineering principles, electronics, and computer system architectures.
• Experience working with automated test software and programming environments such as LabVIEW, TestStand, C, C++, or C#.
• Experience developing and supporting PXI-based test systems.
• Working knowledge of test and measurement equipment, including:

  - Digital multimeters (DMMs)

  - Oscilloscopes

  - Analog and digital I/O hardware

  - Switching and signal-routing solutions

  - Data acquisition systems

  - Power supplies

  - RF analyzers and power sensors

• Understanding of hardware communication interfaces such as GPIB, USB, Ethernet, and serial communication protocols.
• Ability to interpret electrical schematics, wiring diagrams, and technical documentation.
• Familiarity with hardware and software system integration.
• Strong analytical thinking, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Ability to safely lift and move test equipment weighing up to 40 pounds.

Preferred Qualifications That Set You Apart:

• Experience with Testeract
• Experience with SystemLink
• Background supporting defense, aerospace, government, or other highly regulated industries
• Experience developing or supporting applications across Windows and Linux environments
• NI LabVIEW Certification
• Experience with Bill of Materials (BOM) development and review
• Familiarity with CAD tools, PCB design processes, or cable harness design
• Understanding of measurement uncertainty, error analysis, and statistical methods such as Cp, Cpk, and GR&R
• Experience collaborating with multidisciplinary teams including technicians, engineers, program managers, and customers

Our Culture & Commitment to You:

At Emerson, we are committed to fostering an environment where every employee feels valued, respected, and empowered to contribute their unique perspectives. We believe innovation thrives when diverse teams collaborate to solve complex challenges and create meaningful outcomes for our customers.

We invest in the growth and development of our people by providing opportunities for continuous learning, career advancement, and hands-on experience with leading-edge technologies. Whether you are deepening your technical expertise, expanding your leadership capabilities, or exploring new career paths, you will be supported by a collaborative team committed to your success.