Technical Support Engineer
Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Oct 30, 2026. Emerson scores A on the Alion truth index.
If you are a Technical Support Engineer professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will provide technical support for customers and internal stakeholders, helping ensure the successful deployment, operation, and maintenance of software and system solutions. You will troubleshoot complex technical issues, collaborate across teams, and contribute to delivering reliable, innovative solutions that support our customers' operational success. This position offers the opportunity to work with a diverse range of technologies, including networking, databases, scripting, and industrial automation systems, while developing your expertise in a collaborative and inclusive environment.
In This Role, Your Responsibilities Will Be:
- Provide technical support for software, network, and database-related issues.
- Troubleshoot and resolve customer-reported incidents while ensuring a high level of service.
- Create SQL queries and scripts to support diagnostics, automation, and system performance.
- Collaborate with internal teams and customers to deliver effective technical solutions.
- Maintain technical documentation and contribute to continuous improvement efforts.
Who You Are:
You identify and seize new opportunities. You identify and create the processes necessary to get work done. You build and deliver solutions that meet customer expectations.
For This Role, You Will Need:
- Knowledge of networking concepts and experience configuring firewalls, routers, NAT, and network routing environments.
- Ability to create, execute, and troubleshoot SQL statements.
- Experience with scripting technologies such as Shell scripting, Windows Batch, JavaScript, or Python.
- Intermediate English communication skills, both written and verbal.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to manage multiple priorities and collaborate effectively in a team environment.
- Commitment to delivering high-quality technical support and customer-focused solutions.
Preferred Qualifications That Set You Apart:
- Experience working with SCADA systems.
- Knowledge of database administration and maintenance, including Microsoft SQL Server, Cassandra, or PostgreSQL.
- Familiarity with industrial communication protocols such as OPC, Modbus, or similar technologies.
- Experience working with REST APIs and system integrations.
- Exposure to industrial automation, process control, or operational technology environments.
- Interest in continuous learning and expanding technical expertise across multiple technologies.
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.