Service Coordinator (f/m/d)

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~18.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

The Endress+Hauser International team works in six regions across the globe and is the contact partner for local sales partners in over 100 developing and emerging countries. We serve complex markets with various requirements while contributing to economic, ecological and social improvements in an often challenging environment. If you are looking to be part of a team and contribute to the next chapter of our success story, consider a career at Endress+Hauser, the "People for Process Automation”.

We are looking for a Service Coordinator to join the Sales team in Endress+Hauser (Egypt). Our office is in Kairo and plays an important role for the Africa Region.

What is the role about?

As a Service Coordinator, you are responsible for good work preparation and efficient planning of our field service engineers. Do you want to make maximum use of your planning and organizational skills? Do you think in terms of solutions instead of problems? Would you also like to contribute to further improving customer satisfaction with our service organization? Then read on.

Which tasks will you perform?

You will:

• Coordinate service operations and administrative activities across the AFS region, ensuring seamless execution of customer requests from initiation to completion.
• Act as the central point of contact for service coordination, working closely with Sales Offices, Sales Centers and Authorized Service Providers (ASPs).
• Manage service contracts and resource allocation to ensure efficient service delivery and contractual compliance.
• Build and maintain strong relationships with ASPs, driving service quality and customer satisfaction.
• Coordinate field service logistics, including travel arrangements, visas, accommodation, and scheduling.
• Support continuous improvement of service processes and leverage CRM and business systems (Salesforce, SAP, Outlook) to optimize operations.
• Maintain service competence and resource visibility, including ASP skill matrix management and service performance monitoring and KPI tracking.

What do we expect from you?

You:

• Hold a bachelor’s degree or a completed technical/commercial qualification.
• Demonstrate sound knowledge of after-sales service sales and a good commercial understanding.
• Have experience as a Service Coordinator or Planner.
• Are well organized, customer-focused, result-oriented, and able to work effectively under pressure.
• Possess excellent communication skills and are skilled at handling people and challenging situations.
• Enjoy working in a dynamic environment, maintaining close contact with both customers and internal stakeholders.
• Are fluent in English and Arabic.

What can you expect from us?

We are a family-owned, highly committed company with a sustainable vision

We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning

We prioritize Work-Life Balance, offering flexible working hours and remote work opportunities to support our employees in maintaining a healthy balance

We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization

How do you apply?

To apply we kindly ask you to upload your documents on our career page.

Applications sent to us by E-Mail cannot unfortunately be considered due to Data Privacy considerations.