IT Help Desk Technician

Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team!

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization.

A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies.

Requirements

KEY RESPONSIBILITIES:

• Provide technical support via phone, email, and in-person.
• Troubleshoot hardware/software issues for desktops, laptops, and mobile devices.
• Assist in setting up new employee workstations and documenting solutions in the ticketing system.
• Escalate complex issues to senior IT staff.
• Help with software upgrades, maintain IT equipment inventory, and assist in procurement.
• Participate in IT projects to enhance operational efficiency and prioritize service tickets.
• Configure computers, software, and networks; upgrade hardware and remove viruses.
• Ensure proper backups to prevent data loss and troubleshoot various IT problems.
• Administer servers, desktop computers, printers, network devices, and perform software deployments.
• Recommend hardware devices to the sales team and perform other duties as assigned.

QUALIFICATIONS:

• Strong technical knowledge of computer systems, mobile devices, and tech products.
• Familiarity with Windows and macOS, and common software applications.
• Exceptional teamwork, communication, and customer service skills.
• Efficient troubleshooting and problem resolution abilities.
• IT certifications (e.g., CompTIA A+) are desirable.
• Working knowledge of Microsoft Office tools.
• Excellent written and verbal communication.
• High attention to detail and phone etiquette.
• Experience supporting at least one of the following:
• AWS cloud services (S3, EC2, VPC) or Microsoft Azure.
• Windows 2012 Server or newer Active Directory.
• Troubleshooting enterprise network equipment.
• VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications).
• Ubiquiti or Cisco Wi-Fi troubleshooting.
• Microsoft O365 management and migrations.
• Windows 10 or 11 Desktop OS support.

WORK ENVIRONMENT:

This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth.

TRAVEL:

The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays.

JOB TYPE:

Salary, Full-time, Non-exempt

HOURS:

The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week.

JOIN OUR TEAM!

If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion!

Benefits

COMPENSATION:

Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.

Benefits Include:

Paid Time Off (PTO) - Accrual begins after 90 days, with increasing PTO over time.

Health Insurance - Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue.

Life Insurance - Company-paid coverage for employees.

Short- & Long-Term Disability Insurance - Income protection benefits provided.

SIMPLE IRA - Enterfusion matches employee contributions up to a set percentage.

Continued Learning - Reimbursement for required or beneficial certifications, plus training support.

Join Enterfusion and be part of a team that invests in your success!