Application Support Engineer (Control-M, Banking Domain, JBoss Application Server Support, Shell Scripting, Oracle SQL)

Responsibilities:

• Support banking and enterprise applications by handling application enhancements, maintenance, and functional testing across production and non-production environments.
• Investigate production incidents through technical troubleshooting, log analysis, and root cause analysis (RCA) to prevent recurring issues.
• Perform database investigations and data validation using Oracle and SQL to identify and resolve application-related problems.
• Monitor application performance using AppDynamics and manage scheduled jobs through Control-M to maintain service stability.
• Troubleshoot application servers, including JBoss and WebSphere, and support application changes and defect resolution.
• Assist with disaster recovery (DR) exercises, failover operations, and application restoration for business-critical systems.
• Use Linux, AIX, UNIX, and Shell Scripting to investigate system issues and automate repetitive support activities.
• Manage Jira support tickets, prioritize incidents, coordinate with clients and technical teams, and maintain technical documentation to support timely resolution.

Requirements:

•  Minimum 2 years of experience in application support environment, including 2+ years in the banking domain, with 6+ years of overall experience in application and production support.
• Hands-on experience with Linux, AIX, and UNIX operating systems, including system-level troubleshooting and Shell Scripting automation.
• Strong experience in incident management, problem management, technical troubleshooting, log analysis, and root cause analysis (RCA).
• Hands on experience with Oracle databases, SQL queries, and Oracle SQL performance tuning for application issue investigation.
• Experience with AppDynamics for application performance monitoring and Control-M for job scheduling and batch operations.
• Strong experience in JBoss administration and familiarity with WebSphere application servers for application maintenance and troubleshooting.
• Experience in supporting banking applications, functional testing, application enhancements, disaster recovery (DR), and failover operations.
• Experience with Jira-based ticket management, client coordination, change implementation, and technical documentation for production support activities.

Skills

Problem and Incident Management, Disaster recovery planning and testing, Application Performance Management, Production Testing, WebSphere, Automated Operation Monitoring, Unix Operating Systems, Software Defect Management, SQL Tuning, Client Coordination, Unix, technical analysis and troubleshooting, AIX, Banking Solutions, Production Support, JIRA, Liaise With Technical Teams, Oracle database, Linux, Application Performance Monitoring