Level 2 IT Support

Exclusively Remote · Recruiting & Staffing · 4 days ago
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Location
In office
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Nov 7, 2026. First seen by Alion on Nov 2, 2026.

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Exclusively Remote

Exclusively Remote is a staffing company that places remote professionals with United States clients. Its job ads seek a staffing support coordinator for a healthcare services organisation and a level 3 managed service provider IT support specialist. The company is based in the United States.
exclusivelyremote.com · Johannesburg · Durban · Cape Town · Recruiting & Staffing
Tech stack of Exclusively Remote

Desktop Support Technician (Level 1.5-2)

Remote (within South Africa)

Independent Contractor

Working Hours:

10:00 AM - 6:00/7:00 PM EST (4:00 PM - 12:00/1:00 AM SAST)

Level 2 IT Support Technician

We are looking for a skilled Level 2 IT Support Technician to join our team. This role involves supporting both infrastructure and end-users, with a strong focus on virtualization, backup systems, and Windows environments.

Key Responsibilities:

  • Provide Level 2 technical support across desktop and server environments

  • Manage and maintain Windows Servers and virtualization platforms

  • Support and administer Active Directory and Office 365

  • Monitor and manage backup systems across multiple platforms

  • Troubleshoot technical issues and provide timely resolutions

  • Assist with desktop support when required

Requirements:

  • 2-4 years of IT support experience

  • Strong knowledge of Windows Server environments

  • Experience with firewalls, switches, virtualization and backup solutions

  • Proficiency in Active Directory and Office 365

  • Solid troubleshooting and problem-solving skills

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