Access Management Technology Analyst

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY-Cyber Security-IAM- Access Management Technology Analyst- Senior

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

The SailPoint Provisioning Operations Analyst (Level 1) is responsible for supporting day-to-day Identity and Access Management (IAM) operations using SailPoint and ServiceNow. The role involves processing access requests, managing provisioning and de-provisioning activities, supporting onboarding processes, handling SailPoint work items, and ensuring timely access delivery for Wealth Management applications. The analyst acts as the first line of support for access-related requests while maintaining adherence to security, compliance, and operational SLAs.

Key Responsibilities

Access Provisioning & Deprovisioning

• Process user access requests through ServiceNow tickets in accordance with defined procedures and SLAs.
• Perform access provisioning, modification, and revocation activities using SailPoint.
• Validate approvals and ensure appropriate authorization before granting access.
• Support Joiner, Mover, and Leaver (JML) processes.
• Monitor and complete provisioning requests across Wealth Management applications.

SailPoint Operations

• Manage and action SailPoint work items within established timelines.
• Investigate and resolve failed provisioning requests and access-related issues.
• Monitor provisioning queues and ensure timely completion of assigned tasks.
• Escalate complex issues to Level 2 support teams as required.
• Support access certification and remediation activities when assigned.

Onboarding Support

• Facilitate onboarding activities for new employees, contractors, and vendors.
• Ensure required application access is provisioned based on approved role assignments.
• Coordinate with application owners and business stakeholders for access fulfillment.
• Verify access setup and communicate completion to requestors.

ServiceNow Ticket Management

• Review, update, and process ServiceNow incidents, requests, and tasks.
• Maintain accurate ticket documentation and audit trails.
• Meet operational SLAs and quality standards.
• Provide status updates and resolutions to end users.

Wealth Management Application Support

• Provision and manage user access for Wealth Management platforms and applications.
• Ensure access assignments align with business roles and compliance requirements.
• Support periodic review and cleanup of user access.
• Collaborate with application support teams to resolve provisioning issues.

Compliance & Controls

• Follow IAM policies, procedures, and security standards.
• Maintain documentation for audit and compliance purposes.
• Ensure segregation of duties and access governance requirements are met.
• Support audit requests by providing access-related evidence and records.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field (preferred).
• 0-3 years of experience in Identity and Access Management, Access Administration, or IT Operations.
• Basic understanding of SailPoint IdentityIQ/Identity Security Cloud concepts.
• Experience working with ServiceNow ticketing platform.
• Understanding of user lifecycle management (Joiner, Mover, Leaver processes).
• Familiarity with access provisioning and deprovisioning processes.

Preferred Skills

• Knowledge of IAM concepts and access governance.
• Understanding of Active Directory, LDAP, and enterprise applications.
• Basic troubleshooting and analytical skills.
• Familiarity with financial services or Wealth Management environments.
• Experience working in a regulated or compliance-driven environment.

Key Competencies

• Strong attention to detail.
• Ability to manage multiple requests simultaneously.
• Good written and verbal communication skills.
• Customer-focused mindset.
• Ability to work within defined processes and procedures.
• Effective time management and prioritization skills.

Success Metrics

• SLA compliance for request fulfillment.
• Ticket resolution accuracy and quality.
• Provisioning turnaround time.
• Reduction in access-related escalations.
• Audit and compliance adherence.
• Customer satisfaction and service quality metrics.

Role Level: L1 / Entry-Level Operations Analyst

Function: Identity & Access Management (IAM) Operations

Primary Tools: SailPoint, ServiceNow, Active Directory, Wealth Management Applications, Microsoft Office Suite

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

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