Senior HR Coordinator

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

How you’ll power our business as a Senior People Coordinator

Reporting to the People Services Manager - DCC Energy GB, this position will play a key role in delivering a high-quality, customer-focused HR service, providing trusted advice and support to colleagues and managers, while acting as a key source of guidance for the People Advisor team.

The Senior People Services Specialist plays a key role in delivering an exceptional, customer-centric People Services function through expert service delivery, operational excellence, and continuous improvement. Acting as the escalation point for complex people matters, the role provides specialist support and guidance across the employee lifecycle while ensuring high levels of data credibility, governance, and compliance

You will support day-to-day queries and team development, oversee training plans, and help ensure a consistent and high-quality service. You’ll also identify opportunities to improve our processes, systems and colleague experience, helping to make People Services as effective and accessisble as possible.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

Here’s what you’ll be doing

Service Delivery & People Operations

• Deliver high-quality People Services support across the employee lifecycle, ensuring an excellent colleague and manager experience.

• Act as the escalation point for complex queries, employee lifecycle transactions, and process-related issues.

Customer Experience

• Support the resolution of complex or sensitive colleague and manager enquiries.

• Build strong relationships with stakeholders across the business to understand needs and improve service delivery.

Right First Time

• Promote a culture of quality, accountability, and right-first-time delivery.

• Ensure complex transactions, cases, and employee lifecycle activities are completed accurately and efficiently.

Data Credibility, Governance & Compliance

• Act as a champion for data accuracy, integrity, and governance across People Services.

• Ensure employee data is maintained to the highest standards across SuccessFactors and other HR systems.

Operational Excellence & Continuous Improvement

• Lead continuous improvement initiatives that enhance efficiency, service quality, and colleague experience.

• Analyse service performance, trends, and feedback to identify opportunities for operational improvement.

Projects & Business Change

• Lead or support People Services workstreams within wider People and business transformation projects.

• Participate in system implementations, organisational change initiatives, and process redesign activities.

Commercial Focus

• Understand the impact of People Services on organisational performance and colleague engagement.

• Support the achievement of service targets, operational KPIs, and business objectives.

• Identify opportunities to improve efficiency, reduce costs, and eliminate non-value-adding activities.

Team Leadership, Service Excellence & Capability Development

• Support the People Services Manager in delivering a high-performing, customer-centric People Services function, ensuring service standards and colleague experience objectives are achieved.

• Provide coaching, guidance, and expertise to People Advisors, building capability and confidence to deliver exceptional service and right-first-time outcomes.

People Team Collaboration & Partnership

• Contribute to key People Plan priorities and support the delivery of strategic people initiatives.

• Work collaboratively across the People function, stepping outside individual specialisms to deliver the best outcomes for colleagues and the business.

What we’ll need from you

• Educated to at least GCSE standard, with passes at grade C(4) or above (or equivalent) in English and Mathematics

• Experience of providing a professional administrative support service within a fast paced environment.

• Proven track record of delivering high quality work, to deadlines

• Track record of having delivered improvements within an administrative environment

• Excellent organisational skills, in order to manage & prioritise workload to meet conflicting deadlines

• Committed and personable with fluent written and verbal communication skills

• Ability to work flexibly and manage competing priorities.

• Competent in Word, Excel & PowerPoint with previous experience and confidence with working with a HRIS

• Good understanding/knowledge of UK Employment Law

• A CIPD qualification or working towards one would be desirable, but customer service skills, HR experience and the right attitude are equally important.

What you’ll get from us

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

• Discretionary Bonus

• Enhanced Pension Scheme

• Life Assurance

• EAP (Employee Assistant Plan)

• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers

• Extensive discounts from loved brands and major retailers

• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours

• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 - and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.