Advanced Services Engineer

Shape the Future of Cybersecurity at Forescout

Every day cyberattacks threaten to disrupt hospitals, power grids, financial systems, and the infrastructure we all depend on. At Forescout, we builddefensesthat keep civilization running smoothly in an increasingly connected world.

For more than 25 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. From power grids and healthcare systems to financial networks and transportation hubs, Forescout protects the critical infrastructure of our modern world.

What Will You Do

At Forescout, we seek customer driven individuals who thrive on collaboration, embrace innovation, and are passionate about delivering exceptional customer experiences. Working as one team, we anticipate emerging threats and create forward-thinking solutions that shape the future of cybersecurity. Join us and make a meaningful impact through your unique talents and perspective.

The Advanced Services Engineer (ASE) position at Forescout Technologies offers the opportunity to assist customers with technical issues to ensure optimal performance of our products and solutions within large and complex customer environments. You will need a solid understanding of Forescout products and basic knowledge of the environments in which they are deployed. You will take ownership of assigned projects and support configurations to address and resolve customer issues. Competencies essential to your success in this role include customer service, problem-solving, organization, time management, combined with agility of learning and technical aptitude, and operating Forescout solutions in real-world customer environments. The ASE will troubleshoot the Forescout solutions, provide upgrade and deployment best practices to the base Forescout Solution, as well as integrate the Forescout product with other customer third-party software, such as remote access and SIEM technologies.

In this role, you will:

• Develop a deep understanding of Forescout products and in-depth knowledge of environments in which they are deployed.
• Provide complex product support, in a collaborative team environment, to customers, other Forescout employees, and partners.
• Participate in knowledge transfer with teammates, attend formal team training sessions, brown bags, and formal mentoring.
• Routinely monitor and develop knowledge assets to enable customer self-sufficiency.
• Monitor and manage Support Services cases.
• Achieve a high level of expertise in all areas of the product.
• Capable of completing assigned duties, handling cases, and escalations within guidelines with minimal direction from Support Services Leadership.
• Routinely act independently while researching and developing solutions to customer issues.
• Liaison to Engineering on product issues, including design, features, and defects.
• Acts as a technical point of contact and is repeatedly sought by others to provide specialty knowledge to assist them in their problem-solving.
• Administer and mature a customer enterprise deployment of the Forescout solution.
• Interface with Forescout Support and/or R&D to resolve issues that may impede success.
• Analyse and optimize polices in accordance with customers’ business requirements.
• Manage equipment installation and configuration at all locations, to include lab environments.
• Assist customers with planning and executing Forescout software and hardware upgrades.
• Create customer reports to achieve project alignment and unity of effort.

What You Will Bring To Forescout

• Computer Networking Systems Administrator level knowledge of all protocol layers
• Strong knowledge of enterprise networking environments
• Expertise in debugging and root-cause analysis in complex systems and large environments
• Understanding of enterprise computing environments, distributed applications, and strong knowledge and understanding of TCP/IP networks to include ASA, Palo Alto firewalls, Cisco, Juniper, and Brocade switches.
• Experience with the configuration of Forescout products.
• Hands-on experience in both Windows and Linux, Mac OSX platforms, with a solid understanding of networking principles and security best practices
• Computer Networking Systems Administrator level knowledge of all protocol layers
• Strong knowledge of enterprise networking environments
• Industry Certifications such as CASP+, Security+, CEH, CCNA, SANS (GCIA, GCIH, GREM, GPEN) is a plus.
• Advanced Administrator’s level of understanding of Operating Systems (Linux, Windows, Macintosh, and UNIX) is a plus.
• Experience installing, implementing, and debugging network access control security solutions is a plus.
• Desired skills: VMware -vSphere, Microsoft Hyper-V, and PGSQL
• Understanding of programming languages: C, Java, Bash, and Python is a plus
• Minimum 3 years of experience with network hardware configuration.
• 3 years of significant experience with Windows-based operating systems and Unix systems, specifically Linux.
• Expertise in deploying large-scale enterprise deployments/data centers.
• Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems, and virtual systems.
• Experience implementing complicated software products that involve multiple components.
• Experience in working and troubleshooting in heterogeneous environments.
• Ability to clearly document complicated steps and procedures.
• Working knowledge of shell, Perl, and XML scripting.
• Excellent written and verbal communication skills, strong customer orientation, good organizational skills, self-driven with the ability to multi-task on various projects, and aptitude to learn new technologies.
• Knowledge/experience utilizing Salesforce.com or similar CRM tools.
• Excellent interpersonal skills and experience working in demanding and challenging environments.
• Bachelor's Degree in Computer Science, Engineering, or equivalent industry experience.
• ForeScout Certified Administrator (FSCA) and/or ForeScout Certified Engineer (FSCE) within the first year of employment.
• A self-motivated individual with a ‘can do’ attitude.

What Forescout Offers You

Managing cyber risk, together - We are led by a visionary leadership team who encourages professional growth and development. We promote a diverse and inclusive culture providing for a collaborative and innovative environment where our team can make an impact on worldwide security while working on technology which is at the forefront of the industry. We are also proud of our competitive compensation and benefits offered. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!

Our Mission

To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.

Our Vision

A world where every cyber asset is seen, secure and compliant.

Our Core Values

• One Team- We all work together, and we all win together.
• Cyber Obsessed- We are curious about technology, and we are innovative and passionate about solving big programs.
• Customer Driven- We listen, we learn, and we make it right.
• Relentless- We're smart, determined, and find a way. We figure stuff out.
• Collaborative, without Ego- No one succeeds alone. We strive to be the humble person that people want to work with.

Thank you for taking the time to learn more about us.

If this opportunity intrigues you, we would love for you to apply!

Pre-Employment Screening and Verification

At Forescout, we are “Cyber Obsessed”.As a global cybersecurity company, we are committed to maintaininga secure environment for our customers, employees, and business operations. To support these efforts, candidates may be asked to complete job-related pre-employment screening and verification processes, to the extent permittedby applicable law. Depending on the role and location, these measures may include identity verification, employment verification, background screening, work authorization verification, and other lawful security-related checks. Forescoutconductstheseprocessesinaccordancewithapplicablelawsandregulations,includingprivacyanddataprotectionrequirements,andobtainsanyrequirednotices,authorizations,orconsentsbeforeconductingsuchscreenings.

Notice Regarding the Use of Artificial Intelligence in Recruitment

As part of our recruitment process, we may use artificial intelligence ("AI") or automated decision-support tools to review applications, assess job-related qualifications, match candidates to role requirements, and coordinate interviews. These toolssupport, but do not replace, the judgment of qualified recruiters and hiring managers, who remain involved throughout the process. We use AI responsibly and in accordance withapplicable laws, regulations, and internal governance standards.

Note to Employment Agencies

We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies.Submissions made without a signed Employment Placement Agreement and an authorized search engagement for the specific positionthrough our Talent Acquisition teamwill be considered unsolicited, and no placement fee will be paid.

Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.