Operations Support Engineer TareeGE Program -

Job Description Summary

This person will work closely with experienced team members to learn the various aspects of maintaining existing processes and work on deploying new ones utilizing Lean & AI to improve how the business operates. This program provides a unique opportunity for candidates to understand the operations of a large-scale business and to improve while working with all levels of the organization both regional and global.

Job Description

Essential Responsibilities:

• Assist with data analysis and repositories for day-to-day reporting needs
• Maintain a daily record of all outages and track key changes impacting on time delivery
• Monitor outage movements and maintain the daily tracker for task updates
• Support the region with installed base, outages and ERP data
• Run various reports like On Time Delivery and Critical tasks python script
• Maintain the financials at outage level after outages are completed
• Prepare communications to be shared with the region
• Support with other critical processes as needed for Escalations, MOR, and
• SI&OP.
• Collaborate with the region on demand signal accuracy and validation
• Monitor key timelines for global critical activities on a day-to-day basis
• Ensure timely follow ups with KPI owners and drive positive results
• Collaborate and partner with functions, stakeholders, and product owners.

Required Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Engineering, Data Science, Data Analysis, Artificial Intelligence, Statistics, Mathematics and /or related backgrounds are preferred from an accredited university or college
• Proficient in Excel, Intermediate skills in Windows and other Office apps, Power BI, Basic VBA/Tableau skills or familiarity with basic programming languages
• Understanding of Basic LLMs (Chat GPT, Claude)
• Strong oral and written communication skills in English

• In line with the localization requirements of UAE, preference will be given to qualified UAE National talents.

• UAE Nationals holding a Family Book are encouraged to apply

Desired Characteristics / Qualifications:

• Maximum 2 years of experience in data reporting and/or data analysis based role
• Understanding of Chat Agents & AI Workflows
• Computer Science/Engineering, Data Science and/or related Engineering backgrounds are preferred
• Demonstrated accountability and ownership of tasks with quality and integrity
• Proven to be a team player, keen to learn and adapt to change
• Be an agent of change in the organization for new tools & capabilities
• Demonstrated project handling and continuous improvement
• Understanding of lean concepts.
• Strong analytical and process skills