Senior Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

We are seeking a full-stack Senior Software Engineer (individual contributor) to join our Voice Platform team to help build and operate scalable, network-facing cloud services that power communications for Genesys Cloud contact centers worldwide. This is a great opportunity for an engineer who is strong in Java and Spring Boot on the backend, comfortable building React front-ends, and experienced with Python and AWS, who enjoys building reliable microservices and well-designed APIs end to end.

This is a hands-on, build-focused role. You will work across the full stack - backend microservices, serverless components, and front-end UIs - collaborate closely with senior engineers, and grow your skills in distributed systems and production operations. If you care about clean design, solid fundamentals, and shipping dependable software, this role is for you.

Key Responsibilities

The primary responsibilities for this role include (but are not limited to):

• Design, develop, and deliver full-stack features: backend microservices in Java and Spring Boot and React-based front-end UIs, with a focus on reliability, readability, and testability.
• Build Python-based serverless functions (AWS Lambda) and automation for event-driven and operational workloads.
• Build and operate services on AWS, following patterns for scalability, observability, and production readiness.
• Design clean, well-documented REST APIs and data models; apply sound design and analytical thinking to translate requirements into working software.
• Apply solid networking fundamentals to build and troubleshoot service-to-service and client-facing communication.
• Participate in troubleshooting production issues across front-end, service, and infrastructure layers, and contribute to root-cause analysis.
• Write and maintain unit, integration, and automated tests; contribute to CI/CD pipelines.
• Collaborate with product, QA, DevOps, and senior engineers through design and code reviews.
• Contribute to monitoring, logging, and tracing to keep services healthy and observable.

Minimum Requirements

• 5+ years of professional software engineering experience as a hands-on individual contributor.
• Good system design and analytical/problem-solving skills.
• Comfortable working in Linux development and production environments.
• Good communication and collaboration skills across engineering and product teams.
• Ability to balance quality, performance, and delivery timelines.
• Experience with MCP (Model Context Protocol), AI agents, or integrating LLM APIs. Familiarity with RAG, embeddings, or vector databases.

Must Have (Core Technical Skills)

• Languages: Java (strong), Python, React.
• AI-Assisted Development: Hands-on use of AI coding assistants (e.g. GitHub Copilot, Cursor, Kiro, Claude, ChatGPT) for day-to-day development - code generation, test writing, refactoring, debugging, and documentation. Able to write effective prompts , and should have hands on experience in MCP and LLM integration
• Framework: Spring Boot, Spring; React (full-stack development).
• Architecture: Microservices and REST API design.
• AWS: Hands-on building and operating services on AWS - EC2, Lambda, DynamoDB, RDS/PostgreSQL, S3, SNS/SQS.
• Networking: Solid fundamentals - TCP/IP, UDP, DNS, HTTP, TLS, and basic network debugging.
• Testing/CI-CD: Unit/integration testing and CI/CD practices (e.g. Jenkins).
• Observability: Comfortable using CloudWatch; exposure to SumoLogic or New Relic for troubleshooting.

Nice to Have (Bonus)

• AWS (extended): API Gateway, ElastiCache (Redis), VPC, Route 53, IAM, Secrets Manager.
• Framework/Front-end: TypeScript, modern React tooling.
• IaC: Terraform, CloudFormation, CDK, Serverless Framework.
• Messaging/Streaming: Kafka or equivalent.
• Containers: Docker, Kubernetes.
• Domain: Interest in real-time communications and voice/contact-center platforms (no SIP/VoIP experience required)

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.