Director – Information Technology

About Globalstep

GlobalStep is a creative and technical services company to the video games industry. We work with leading game studios and publishers from delivery centers in India, Canada, the United States, the United Kingdom, Romania, and Portugal. Our teams support global clients across multiple time zones through services including Art Production, Engineering, Games QA, Localization, and Player Engagement.

We are privately held and founder-led. Our technology environment supports a globally distributed, delivery-intensive business with multiple offices, client connectivity requirements, remote and in-studio operations, specialized gaming hardware, cloud services, enterprise applications, and stringent information-security expectations. As GlobalStep scales, technology and security must remain resilient, cost-effective, responsive to business needs, and trusted by our clients.

Why This Role Is Different

This is not a conventional infrastructure administration role. The Director - Information Technology will be responsible for defining and implementing the technology and security architecture that enables GlobalStep to operate securely, efficiently, and consistently across countries, offices, service lines, and client environments.

The role combines enterprise architecture, cybersecurity, infrastructure operations, client engagement, Microsoft 365 excellence, AI enablement, and global support transformation. The successful candidate will be expected to make sound technology choices, lead disciplined implementation, build effective 24x7 monitoring and response capabilities, and ensure that IT remains closely aligned with business priorities.

The role will also help GlobalStep use technology as a productivity multiplier. This includes implementing AI capabilities embedded within Microsoft 365, supporting AI-enabled delivery and non-billable workflows, improving collaboration between offices, and centralizing remote infrastructure management and support in India wherever practical.

What You Will Own

1. Enterprise Security Architecture

Design and implement GlobalStep’s security architecture, including security-system design, tool evaluation and selection, implementation, operating procedures, and continuous improvement. Ensure that the architecture addresses, at a minimum, identity, access, devices, endpoints, networks, cloud environments, data movement, and egress controls.

2. 24x7 Security and Network Monitoring

Establish and oversee effective 24x7 Security Operations Center (SOC) and Network Operations Center (NOC) monitoring. Define monitoring coverage, alerting, escalation, incident response, service levels, operating metrics, and integration between internal teams, managed-service providers, and business stakeholders.

3. Network and IT Architecture

Define the network and broader IT architecture of GlobalStep so that it is secure, scalable, resilient, cost-conscious, and responsive to business needs. Own architecture standards and guide the administration of connectivity, infrastructure, cloud services, endpoints, office technology, remote access, and related platforms across all locations.

4. Microsoft 365 Excellence

Lead a top-quality implementation and ongoing optimization of Microsoft 365. Strengthen identity and access management, collaboration, productivity, endpoint management, information protection, governance, administration, and user adoption across the organization.

5. Client-Facing IT and Security Leadership

Serve as a senior interface for clients on IT, infrastructure, cybersecurity, compliance, connectivity, access, incident, audit, and assurance matters. Represent GlobalStep confidently in client discussions, respond to technical and security requirements, support due-diligence processes, and build client confidence in GlobalStep’s technology environment and controls.

6. Cost-Effective Technology Solutions

Identify, evaluate, and implement low-cost, highly effective technology solutions, including antivirus and endpoint protection, conferencing, collaboration, connectivity, and office-to-office communication tools. Balance security, reliability, usability, scalability, and total cost of ownership when making technology decisions.

7. AI Enablement within Microsoft 365

Build sufficient organizational and technical capability to implement AI tools embedded within Microsoft 365, including Microsoft Copilot and related capabilities. Develop adoption plans, security and governance guardrails, use cases, training, and measurement approaches that produce meaningful improvements in productivity and decision-making.

8. AI Support for Delivery and Corporate Functions

Support the rollout of capabilities that leverage AI in the delivery of client services and in the automation or assistance of non-billable work. Partner with business, delivery, process, and functional leaders to enable secure experimentation, select practical tools, support implementation, and ensure appropriate controls around data, access, intellectual property, and client obligations.

9. Remote Infrastructure Management and Global Support

Develop and deploy a remote infrastructure management and IT-support strategy that centralizes appropriate support capabilities in India, improves coverage and consistency, reduces global support costs, and minimizes the need for onshore resources without compromising service quality or business continuity.

10. IT Operations, Governance and Service Management

Create clear standards, operating procedures, asset controls, service-management practices, vendor governance, budgets, performance metrics, risk registers, disaster-recovery arrangements, and business-continuity capabilities. Ensure technology services are measurable, accountable, well documented, and continuously improved.

11. Team and Partner Leadership

Build, lead, and develop a capable IT and security organization. Clarify responsibilities across global and India-based teams, select and manage external vendors and managed-service partners, set performance expectations, and foster a culture of ownership, responsiveness, security awareness, and service excellence.

What Success Looks Like

• GlobalStep operates with a clearly defined, documented, and scalable enterprise IT and security architecture.
• Identity, access, device, network, endpoint, cloud, and egress risks are addressed through layered and consistently implemented controls.
• 24x7 SOC and NOC monitoring provides timely detection, response, escalation, and operational visibility.
• Microsoft 365 is implemented and administered to a high standard, with strong adoption, security, governance, and productivity outcomes.
• Clients receive credible, timely, and technically sound responses on IT and security matters.
• Global offices and teams collaborate through reliable, cost-effective conferencing and connectivity solutions.
• Microsoft 365 AI capabilities are deployed securely and deliver measurable efficiency improvements.
• AI-enabled delivery and corporate-function initiatives are supported by practical infrastructure, security, and governance.
• Remote infrastructure management and IT support are increasingly centralized in India, reducing cost while maintaining or improving service quality.
• IT performance, risks, vendors, assets, incidents, costs, and service levels are visible and actively managed.

What We Are Looking For

• 15+ years of progressive experience in enterprise IT, infrastructure, cybersecurity, technology operations, or related disciplines, including significant leadership responsibility.
• Proven experience designing and implementing enterprise security architecture across identity, access, devices, endpoints, networks, cloud platforms, data movement, and egress.
• Experience establishing, leading, or governing 24x7 SOC and NOC operations, including managed-service-provider models.
• Strong capability in network and infrastructure architecture across multi-site and globally distributed environments.
• Deep practical knowledge of Microsoft 365, including administration, identity, security, collaboration, endpoint management, governance, and adoption.
• Ability to evaluate technology tools objectively and implement solutions that are effective, secure, scalable, and cost-conscious.
• Credibility and confidence in client-facing discussions involving IT architecture, cybersecurity, controls, incidents, audits, and compliance requirements.
• Working knowledge of AI capabilities within the Microsoft ecosystem, particularly Microsoft Copilot, and the governance considerations required for enterprise adoption.
• Experience supporting AI, automation, or digital-productivity initiatives across delivery and corporate functions.
• Experience building global or offshore IT-support models, remote infrastructure management, service desks, and follow-the-sun operations.
• Strong vendor, budget, contract, service-level, and stakeholder-management capability.
• Excellent communication, documentation, decision-making, and executive-presentation skills.
• High ownership, sound judgment, urgency, and the ability to operate effectively in a fast-moving, globally distributed business.

Also Valuable

• Experience in video games, IT services, engineering services, BPO, digital services, or other client-driven delivery environments.
• Experience supporting offices and delivery centers across multiple countries and time zones.
• Exposure to gaming-development environments, specialized hardware, secure client connectivity, remote work, and studio operations.
• Knowledge of Zero Trust, endpoint detection and response, SIEM, SASE, data-loss prevention, vulnerability management, cloud security, and security frameworks.
• Experience with disaster recovery, business continuity, cyber-incident response, audit readiness, and client security assessments.
• Relevant certifications such as CISSP, CISM, CCSP, Microsoft, Azure, ITIL, Cisco, or equivalent credentials.

Who Will Thrive Here

1. Enterprise Architect

You can translate business priorities into practical, secure, scalable, and cost-effective technology architecture.

2. Security-First Operator

You understand that security must be embedded into architecture and operations rather than added after implementation.

3. Hands-On Technology Leader

You are comfortable moving from strategy and design into implementation detail, operational review, incident escalation, and problem resolution.

4. Client-Confident Communicator

You can explain complex IT and security matters clearly, build trust with clients, and represent the company credibly under scrutiny.

5. Commercially Minded Decision-Maker

You evaluate technology through the combined lenses of business value, risk, usability, scalability, and total cost.

6. Global Service Builder

You can build support structures that work across offices, time zones, internal teams, and external partners.

7. AI-Enabling Leader

You are curious about AI, disciplined about governance, and focused on converting new capabilities into real productivity and delivery improvements.

8. High-Ownership Executive

You take responsibility for outcomes, make decisions with appropriate urgency, and create accountability across teams and vendors.

What We Offer

1. Scope

A company-wide leadership role spanning enterprise technology, cybersecurity, infrastructure, collaboration, AI enablement, and global support operations.

2. Leadership Exposure

Direct interaction with the CEO, senior leadership team, global service leaders, functional heads, clients, and strategic partners.

3. Impact

The opportunity to shape the technology and security foundations of a global services organization and materially improve resilience, productivity, client confidence, and operating leverage.

4. Transformation

A mandate to modernize Microsoft 365, establish stronger 24x7 monitoring, enable AI adoption, and redesign the global IT-support model.

5. Culture

Entrepreneurial, collaborative, low bureaucracy, high ownership, and focused on execution.

6. Industry

The video games industry is one of the most creative, technically demanding, security-conscious, and globally connected industries in the world.

Working Model

Work from Office - Pune.

The role will work closely with the CEO, global leadership, clients, technology partners, and teams operating across multiple time zones. Flexibility in working hours will therefore be required, including availability for critical incidents, client discussions, and coordination with North American and European stakeholders. As the executive owner of IT and security operations, the role is expected to ensure appropriate 24x7 coverage while building a sustainable operating model for the team.