Business Analyst / Project Manager – (Banking)

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Business Analyst / Project Manager - (Banking)

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[Job ID: 1671012]

About the Role:

We are seeking an experienced Business Analyst / Project Manager to lead process transformation initiatives within the banking sector. In this role, you will drive end-to-end process improvement projects-from business analysis and requirements gathering to implementation and benefits realisation-focusing on key areas such as Loan, Trade Finance, and Remittance operations.

Key Responsibilities:

• Lead process transformation initiatives from analysis through to implementation and benefits tracking
• Conduct process discovery workshops and document As-Is business processes
• Analyse process bottlenecks and identify automation and optimisation opportunities
• Facilitate stakeholder discussions and gather requirements across business, operations, and solution teams
• Define To-Be business processes and recommend improvement solutions
• Manage project scope, risks, issues, and follow-up activities to ensure timely delivery
• Prepare project status reports, dashboards, and management updates
• Coordinate with solution teams to clarify business requirements and support solution design
• Support UAT planning, execution, defect tracking, and issue resolution
• Assist with user training, communication, and change management activities
• Monitor project benefits realisation and support FTE savings tracking and reporting
• Ensure alignment of process improvement initiatives with business objectives

• Minimum 5 years of experience as a Business Analyst, PMO, Project Manager, or Business Transformation Consultant
• Experience within the Banking or Financial Services industry
• Strong process mapping, business analysis, and requirements gathering capabilities
• Proven experience in facilitating workshops and cross-functional stakeholder engagements
• Strong documentation, reporting, and presentation skills
• Experience supporting UAT planning, execution, and issue management
• Excellent written and verbal communication skills in English to liaise effectively with English-speaking stakeholders

• Knowledge of Loan, Trade Finance, Remittance, KYC, AML, or Banking Operations processes
• Experience in Business Process Reengineering (BPR) initiatives
• Experience in automation, digital transformation, or process improvement initiatives
• Understanding of Power Platform, Power Apps, workflow automation, AI, and OCR solutions

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EA Personnel Name: Cesky Ong Zhi Rong

EA Personnel Registration Number: R24121422

EA License No.: 07C5771