Customer Service Technician

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Customer Service Technician

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[Job ID: 1666426]

Responsibilities

• Perform installation, servicing and technical support for a range of home appliances at customer locations.
• Conduct product installation and servicing in accordance with established technical and safety standards.
• Diagnose and troubleshoot mechanical and electrical issues, and carry out appropriate corrective actions to minimise service downtime.
• Provide professional and responsive customer service, including follow-up on outstanding technical issues.
• Collaborate with internal teams, external partners and customers to ensure timely resolution of service requests and perform other duties related to the role as assigned.

• Minimum 2 years of experience in electrical installation, servicing or maintenance of household appliances or related equipment.
• Good command of English to communicate effectively with customers and understand technical/service documentation.
• Basic troubleshooting knowledge of mechanical and electrical systems, with the ability to identify faults and implement appropriate solutions.
• Class 3 driving licence, with willingness to travel to customer locations for service and installation work.

• Strong customer communication and interpersonal skills, with the ability to explain product features and recommend suitable solutions.
• Familiarity with Wi-Fi or smart home connectivity and application setup.
• Ability to read and interpret mechanical and electrical schematics.

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EA Personnel Name: Ong Kang Quan Ryan

EA Personnel Registration Number: R23116952

EA License No.: 07C5771