Sales Manager

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Sales Manager

Job Order: 1482073

Responsibilities:

This role owns the full customer lifecycle - from onboarding through adoption, expansion, and renewal. You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes with our company.

• Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention)
• Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines
• Build and maintain strong relationships with stakeholders across different regions and time zones
• Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value
• Monitor customer health and usage trends, proactively identifying risks and opportunities
• Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement
• Identify expansion opportunities within accounts and collaborate with Sales and other Account Managers
• Own renewal planning and execution to maintain strong retention rates
• Collect customer feedback and provide structured insights to internal teams to improve product and service delivery
• Support the development of case studies and share best practices to strengthen overall customer success efforts
• Any other ad hoc duties assigned

• Min 4 years of experience in B2B consulting, customer success, account management, or related roles
• Post-sales experience in the IT or SaaS industry
• Experience working with corporate clients, ideally in solution-based environments
• Familiarity with tools such as Salesforce, Gainsight, or similar customer management systems
• Strong communication skills, with the ability to engage stakeholders across different cultures and regions
• Comfortable working across time zones to support global customers
• Proactive, accountable, and able to manage multiple accounts independently

• Experience managing global or multi-regional accounts.
• Experience in cloud or SaaS companies.
• Technical support or IT consulting experience, especially with enterprise customers
• Experience working in Japanese companies or handling Japanese stakeholders

However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name : Esther Quak Soo Chin

EA Personnel Registration Number: R21101335

EA Licence No :07C5771